What are the responsibilities and job description for the Clerk II - Receptionist position at Texas Health and Human Services?
Date: Dec 26, 2024
Location:
RUSK, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Clerk II - Receptionist
Job Title: Clerk II
Agency: Health & Human Services Comm
Department: Switchboard
Posting Number: 1887
Closing Date: 02/24/2025
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-A-09
Salary Range: $2,481.75 - $3,404.91
Shift: Day
Additional Shift: Days (First); Evenings (Second); Nights (Third); Weekends
Telework: Not Applicable
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Rusk State Hospital
Job Location City: RUSK
Job Location Address: 805 N DICKINSON DR
Other Locations:
MOS Codes
0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X
8A200,AZ,CS,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS,F&S
Brief Job Description
Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity? HSCS is dedicated to building a diverse community atmosphere where employees feel valued, supported, and accepted while providing specialized care for Texans in need. If providing hope and healing through compassionate, innovative, and individualized care interest you, we welcome your application for the position below.
This position is a rotating varied shift: work 2/10 Off Sunday and Tuesday one week, then work 6/2 off Monday and Saturday the following week. The Receptionist works under the supervision of the Switchboard Program Supervisor I with moderate latitude for the use of initiative and independent judgment. The Switchboard Receptionist performs routine operations of a multi-line phone system / console, providing continuous communications. Work involves answering and transferring calls to appropriate staff, placing local, long-distance, conference and emergency calls as requested. Maintains rosters of MOD's, Nursing Supervisors and ambulance service. Communicates with campus personnel by two-way radios and/or wireless paging system. Uses computer to perform clerical tasks as assigned, Webmail and Net Support notify for campus wide communications including weather alerts and emergency notifications. Work is reviewed by supervisor or determined by the Administrator.
Must understand that duties, location of job assignment and shift pattern are subject to change as determined by the administration to meet department and hospital needs. Must understand that the duties may include exposure to blood or other potential infectious materials. Actively participate and /or serve in a supporting role to meet the agency's obligations for disaster response and/or recovery of Continuity of Operations (COOP) activation.
Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Essential Job Functions (EJFs)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Answers and transfers calls, place local, long distance, conference and emergency calls. Answers calls courteously, speaks clearly and transfers calls properly.
Maintains roster of physicians, nurse supervisors, pharmacists, dentist, chaplain, and ambulance services. Updates on-call rosters as needed.
Relay messages using Outlook and Net Support to facilitate communications.
Utilizes the two-may radio and/or wireless paging system, accurately and promptly page personnel as requested.
Keeps roster of patients and staff in order to facilitate work and information flow.
Promptly reports needed repairs.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Performs other duties as assigned in order to ensure that services are provided. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Other duties as assigned includes backing-up other positions within the department at 100% of work time at the discretion of the director. This includes, but is not limited to, extended sitting, computer-based duties, extended typing, running errands to multiple campus locations, and sorting/filing of paper documents.
Knowledge, Skills And Abilities (KSAs)
Knowledge of the operation of a multi-line telephone system or switchboard.
Ability to transfer calls to appropriate personnel and communicate effectively, to greet and direct calls.
Basic computer skills and use of software such as Outlook and Microsoft Office Word.
Registrations, Licensure Requirements Or Certifications
None
Initial Screening Criteria
Graduation from an accredited high school or GED.
Experience in communications field, receptionist, call center or data entry.
Experience with Microsoft software
Additional Information
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. Vaccines may be provided. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Nearest Major Market: Tyler
Location:
RUSK, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Clerk II - Receptionist
Job Title: Clerk II
Agency: Health & Human Services Comm
Department: Switchboard
Posting Number: 1887
Closing Date: 02/24/2025
Posting Audience: Internal and External
Occupational Category: Office and Administrative Support
Salary Group: TEXAS-A-09
Salary Range: $2,481.75 - $3,404.91
Shift: Day
Additional Shift: Days (First); Evenings (Second); Nights (Third); Weekends
Telework: Not Applicable
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location: Rusk State Hospital
Job Location City: RUSK
Job Location Address: 805 N DICKINSON DR
Other Locations:
MOS Codes
0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X
8A200,AZ,CS,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS,F&S
Brief Job Description
Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of each other, teamwork, and inclusivity? HSCS is dedicated to building a diverse community atmosphere where employees feel valued, supported, and accepted while providing specialized care for Texans in need. If providing hope and healing through compassionate, innovative, and individualized care interest you, we welcome your application for the position below.
This position is a rotating varied shift: work 2/10 Off Sunday and Tuesday one week, then work 6/2 off Monday and Saturday the following week. The Receptionist works under the supervision of the Switchboard Program Supervisor I with moderate latitude for the use of initiative and independent judgment. The Switchboard Receptionist performs routine operations of a multi-line phone system / console, providing continuous communications. Work involves answering and transferring calls to appropriate staff, placing local, long-distance, conference and emergency calls as requested. Maintains rosters of MOD's, Nursing Supervisors and ambulance service. Communicates with campus personnel by two-way radios and/or wireless paging system. Uses computer to perform clerical tasks as assigned, Webmail and Net Support notify for campus wide communications including weather alerts and emergency notifications. Work is reviewed by supervisor or determined by the Administrator.
Must understand that duties, location of job assignment and shift pattern are subject to change as determined by the administration to meet department and hospital needs. Must understand that the duties may include exposure to blood or other potential infectious materials. Actively participate and /or serve in a supporting role to meet the agency's obligations for disaster response and/or recovery of Continuity of Operations (COOP) activation.
Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Essential Job Functions (EJFs)
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Answers and transfers calls, place local, long distance, conference and emergency calls. Answers calls courteously, speaks clearly and transfers calls properly.
Maintains roster of physicians, nurse supervisors, pharmacists, dentist, chaplain, and ambulance services. Updates on-call rosters as needed.
Relay messages using Outlook and Net Support to facilitate communications.
Utilizes the two-may radio and/or wireless paging system, accurately and promptly page personnel as requested.
Keeps roster of patients and staff in order to facilitate work and information flow.
Promptly reports needed repairs.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Performs other duties as assigned in order to ensure that services are provided. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Other duties as assigned includes backing-up other positions within the department at 100% of work time at the discretion of the director. This includes, but is not limited to, extended sitting, computer-based duties, extended typing, running errands to multiple campus locations, and sorting/filing of paper documents.
Knowledge, Skills And Abilities (KSAs)
Knowledge of the operation of a multi-line telephone system or switchboard.
Ability to transfer calls to appropriate personnel and communicate effectively, to greet and direct calls.
Basic computer skills and use of software such as Outlook and Microsoft Office Word.
Registrations, Licensure Requirements Or Certifications
None
Initial Screening Criteria
Graduation from an accredited high school or GED.
Experience in communications field, receptionist, call center or data entry.
Experience with Microsoft software
Additional Information
Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.
All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.
Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.
Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. Vaccines may be provided. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Nearest Major Market: Tyler
Salary : $2,482 - $3,405
