What are the responsibilities and job description for the Network Specialist II position at Texas Health and Human Services?
Date: Mar 24, 2025
Location:
SAN ANTONIO, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Network Specialist II
Job Title: Network Specialist II
Agency: Health & Human Services Comm
Department: Reg Office Sup Deskside Reg
Posting Number: 4042
Closing Date: 09/22/2025
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-19
Salary Range: $4,020.33 - $5,178.00
Shift: Day
Additional Shift: Days (First)
Telework: Not Eligible for Telework
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: SAN ANTONIO
Job Location Address: 11307 ROSZELL
Other Locations: San Antonio
MOS Codes
0605,0620,0630,0631,0639,0670,0699,1721,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX,181X,182X
18E,1B4X1,1D7X1,1N2X1,255A,255N,255S,255Z,25B,25D,25N,25U,25X,26A,26B,26Z,35T,3D0X2,3D0X3,3D1X1
3D1X2,3D1X7,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CT,CTM,CTN,CTT,CYB10,CYB11,ET,ISM,IT,ITS
Brief Job Description
The Network Specialist II Performs 1st level complex computer systems support work. Is responsible for all workload management, and distribution in Remedy system. This work involves providing deskside/onsite customer support for agency information technology systems and operating connected office equipment in a Local, and Wide Area network environment. Follows all general job guidelines. Occasionally trains other team members, and customers as required. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
Knowledge Of
Essential Job Functions (EJFs):
Understands the use and monitors the workload queue application and liaison between the IT Lead and Management in a regional Service Coordinator role keeping track of field staff to ensure work requests are properly delegated and provides support to ensure the department's daily work processes, workflow, and team member functions work in unison in support of customer base needs.
Skill In
Working closely with IT leads, management, and other team members, to perform standard desktop support, troubleshoot, and resolve computer-related problems. Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software. Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Install, monitor, and maintain hardware providing Local Area network (LAN) services. Assist in support of Wide Area Network (WAN) equipment and services. Hardware support includes cable, hub/switch installations, limited router support, and related physical and logical structures. Monitor performance of the LAN network to ensure optimum connectivity is maintained. Supports network hardware and operating systems, as well as backup and recovery services. Perform limited active directory duties, such as the addition of computers to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities. Install and maintain hardware and software on Standard Desktops, Laptops, Windows Tablets, Mobile Network Tablets, and High-End Workstations and other systems as assigned. Maintain security patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely. Perform limited instruction and user support for customer staff and/or local partner agencies, on available network, data and telecommunications hardware, application software, utilities, and procedures. Instructs customers, in groups or individually, on use of IT systems as well as Enterprise computer usage policies as needed. Conduct product evaluations for new software and upgrades to existing software, identifying the potential benefits to the agency. Identify and recommend enhancements to network facilities. Performs procedures for backup, recovery, and archival of files stored on the network. Communicates with vendors, end users, management, and network programming staff to resolve technical issues efficiently. Serves as contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions.
Ability To
Perform appropriate documentation updates within the workload queue application to help ensure conformity of other technical issues in a timely manner and according to Service Level Agreement (SLA) standards. Assists in preparing training courses and providing user support and training in the use of available hardware, software, and utilities. Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software. Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software. Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. When necessary, this position requires extensive travel within the boundaries of the Region 50% of the time (tech travels within the 8-hour daily work schedule from 8am and back by 5pm unless otherwise pre-authorized overtime hours). On rare occasion, this position requires after-hours and weekend work to support new building construction and remodeling projects for moves, add-ons, and installs to support customer business continuity needs. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for Business Continuity in the event of an Emergency or Natural Disaster. Such participation may also require an alternate shift pattern assignment and/or location. Performs related work as assigned.
Knowledge Skills Abilities (KSAs)
Ability to communicate fluently in writing and verbally with management and team members. Knowledge of network facilities and data processing techniques; of personal computer hardware and software; of network operating system and security software; and of performance monitoring and capacity management tools. Ability to recognize, analyze and resolve network and computer systems problems. Knowledge and experience with Microsoft Active Directory. Ability to use personal computers or laptops released by manufacturers within the last four years and Microsoft Office 2016-O365 including, Microsoft EDGE browser, MS Outlook, MS PowerPoint, MS Excel, MS Word, MS Visio (or equivalent), Google Chrome browser and computer systems problems.
Registrations, Licensure Requirements Or Certifications
A minimum of three years’ experience in network troubleshooting. Experience working with Local and Wide Area Networks, Microsoft Active Directory environment and tools, and data administering techniques. A minimum of three years’ experience in technical (computer) support. Providing direct customer technical support and desk-side PC repair services. Excellent interaction with team members with a heavy emphasis on customer service. Graduation from an accredited four-year college or university with major course work in computer science, management information systems, or a related field is generally preferred. Education and full-time paid work experience in relevant knowledge, skills, and abilities may be substituted on a year-for-year basis.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: San Antonio
Location:
SAN ANTONIO, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Network Specialist II
Job Title: Network Specialist II
Agency: Health & Human Services Comm
Department: Reg Office Sup Deskside Reg
Posting Number: 4042
Closing Date: 09/22/2025
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-19
Salary Range: $4,020.33 - $5,178.00
Shift: Day
Additional Shift: Days (First)
Telework: Not Eligible for Telework
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: SAN ANTONIO
Job Location Address: 11307 ROSZELL
Other Locations: San Antonio
MOS Codes
0605,0620,0630,0631,0639,0670,0699,1721,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX,181X,182X
18E,1B4X1,1D7X1,1N2X1,255A,255N,255S,255Z,25B,25D,25N,25U,25X,26A,26B,26Z,35T,3D0X2,3D0X3,3D1X1
3D1X2,3D1X7,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CT,CTM,CTN,CTT,CYB10,CYB11,ET,ISM,IT,ITS
Brief Job Description
The Network Specialist II Performs 1st level complex computer systems support work. Is responsible for all workload management, and distribution in Remedy system. This work involves providing deskside/onsite customer support for agency information technology systems and operating connected office equipment in a Local, and Wide Area network environment. Follows all general job guidelines. Occasionally trains other team members, and customers as required. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
Knowledge Of
Essential Job Functions (EJFs):
Understands the use and monitors the workload queue application and liaison between the IT Lead and Management in a regional Service Coordinator role keeping track of field staff to ensure work requests are properly delegated and provides support to ensure the department's daily work processes, workflow, and team member functions work in unison in support of customer base needs.
Skill In
Working closely with IT leads, management, and other team members, to perform standard desktop support, troubleshoot, and resolve computer-related problems. Sets up equipment for employee use and performs or ensures proper installation of cables, operating systems, or appropriate software. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware or software. Provides customer service and answers user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Install, monitor, and maintain hardware providing Local Area network (LAN) services. Assist in support of Wide Area Network (WAN) equipment and services. Hardware support includes cable, hub/switch installations, limited router support, and related physical and logical structures. Monitor performance of the LAN network to ensure optimum connectivity is maintained. Supports network hardware and operating systems, as well as backup and recovery services. Perform limited active directory duties, such as the addition of computers to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities. Install and maintain hardware and software on Standard Desktops, Laptops, Windows Tablets, Mobile Network Tablets, and High-End Workstations and other systems as assigned. Maintain security patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely. Perform limited instruction and user support for customer staff and/or local partner agencies, on available network, data and telecommunications hardware, application software, utilities, and procedures. Instructs customers, in groups or individually, on use of IT systems as well as Enterprise computer usage policies as needed. Conduct product evaluations for new software and upgrades to existing software, identifying the potential benefits to the agency. Identify and recommend enhancements to network facilities. Performs procedures for backup, recovery, and archival of files stored on the network. Communicates with vendors, end users, management, and network programming staff to resolve technical issues efficiently. Serves as contact for remote network locations to obtain clarification of problems and to identify solutions or corrective actions.
Ability To
Perform appropriate documentation updates within the workload queue application to help ensure conformity of other technical issues in a timely manner and according to Service Level Agreement (SLA) standards. Assists in preparing training courses and providing user support and training in the use of available hardware, software, and utilities. Assists in maintaining the network's physical and logical structures and in installing and testing hardware and software. Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software. Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency. When necessary, this position requires extensive travel within the boundaries of the Region 50% of the time (tech travels within the 8-hour daily work schedule from 8am and back by 5pm unless otherwise pre-authorized overtime hours). On rare occasion, this position requires after-hours and weekend work to support new building construction and remodeling projects for moves, add-ons, and installs to support customer business continuity needs. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for Business Continuity in the event of an Emergency or Natural Disaster. Such participation may also require an alternate shift pattern assignment and/or location. Performs related work as assigned.
Knowledge Skills Abilities (KSAs)
Ability to communicate fluently in writing and verbally with management and team members. Knowledge of network facilities and data processing techniques; of personal computer hardware and software; of network operating system and security software; and of performance monitoring and capacity management tools. Ability to recognize, analyze and resolve network and computer systems problems. Knowledge and experience with Microsoft Active Directory. Ability to use personal computers or laptops released by manufacturers within the last four years and Microsoft Office 2016-O365 including, Microsoft EDGE browser, MS Outlook, MS PowerPoint, MS Excel, MS Word, MS Visio (or equivalent), Google Chrome browser and computer systems problems.
Registrations, Licensure Requirements Or Certifications
- Valid TX driver license (required)
- Proof of current liability insurance (required)
- ITIL Foundations Certification (preferred, but not required)
- Network Certification (preferred, but not required).
- A Certification (preferred, but not required)
- Project and Portfolio Management Center (PPM) (preferred, but not required)
A minimum of three years’ experience in network troubleshooting. Experience working with Local and Wide Area Networks, Microsoft Active Directory environment and tools, and data administering techniques. A minimum of three years’ experience in technical (computer) support. Providing direct customer technical support and desk-side PC repair services. Excellent interaction with team members with a heavy emphasis on customer service. Graduation from an accredited four-year college or university with major course work in computer science, management information systems, or a related field is generally preferred. Education and full-time paid work experience in relevant knowledge, skills, and abilities may be substituted on a year-for-year basis.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: San Antonio
Salary : $4,020 - $5,178
