What are the responsibilities and job description for the Front Office Float position at Texas Health Care PLCC?
The Front and Back Office Float is a versatile team member responsible for supporting both administrative and clinical functions across multiple locations or departments within the medical practice. This role requires adaptability, excellent multitasking skills, and a commitment to providing high-quality patient care and service. Bilingual candidates are strongly preferred.
Key Responsibilities:
- Check patients in and out for appointments, verifying and updating demographic and insurance information.
- Answer incoming calls, schedule appointments, and direct inquiries to the appropriate staff or department.
- Verify patient insurance coverage and eligibility before appointments.
- Collect copays, payments, and outstanding balances.
- Assist with processing referrals and prior authorizations as needed.
- Prepare and maintain patient charts, ensuring all documentation is complete and accurate.
- Travel between locations or float between the front and back office, depending on staffing needs.
- Fill in for absent back office staff, ensuring coverage for all responsibilities.
- Assist providers with patient care, including taking vital signs, medical histories, and rooming patients.
- Maintain patient confidentiality in accordance with HIPAA regulations.
- Follow all practice policies, procedures, and safety standards.
Qualifications:
- Minimum 2-3 years of experience in a medical office setting, with exposure to both front and back office responsibilities preferred.
- Medical Assistant certification (CMA, RMA) or equivalent preferred.
- Strong communication, organization, and multitasking skills. Proficiency in EHR systems and familiarity with medical terminology.
- High school diploma or equivalent (required).
- Ability to travel to Weatherford, SW Fort Worth and Fort Worth (hospital district)
