What are the responsibilities and job description for the Patient Access Services Supervisor position at Texas Health Cleburne?
P atient Access Services Supervisor
We’re looking for a highly motivated, high energy and qualified Patient Access Services Supervisor to join our Texas Health family.
Position Highlights
Work location : Texas Health Cleburne 201 Walls Drive Cleburne, TX 76031
Work hours : Full Time; 40 Hours / week; Rotating Shifts
Department Highlights :
The Patient Access Supervisor is assigned to the Emergency Room is a key member of the Patient Access Services team.
Fast-paced environment that requires quick thinking when dealing with emergency situations.
Team-oriented work environment with expanded resources from other Patient Access areas.
What You Will Do
Duties to include, but not limited to :
Supervises employees assigned and act as a resource for assigned employees within the department.
Review patient account errors and denials that pertain to the Insurance Verification’s Department.
Provide guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.
Maintain staff’s productivity standards set by the department by pulling reports out of ONTRAC and triaging accounts to even out worklist.
Maintain KPI’s as set forth by the department.
Maintain appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed.
Perform tasks and training of area in which he or she is assigned. Responsible for the design and implementation of system and entity policies related to data collections, patient and family education. Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.
Monitor Press Ganey Scores and patient comments. Communicate Press Ganey information with staff and communicates improvements needed with employees, ancillary departments and clinical areas.
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