Practice Manager II-Family Care-Richardson

Practice Manager II-Family Care

Are you looking for a rewarding career with top-notch benefits? We are looking for a qualified Manager like you to join our Texas Health family.

Position Highlights

The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipates and plans for future changes. Makes recommendations to improve customer service as appropriate. May support 4 -8 providers at any given time. This may also include satellite location supervision.

• Work location: Richardson, TX
• Work hours: Full Time (40 Hours); Day Shift; Monday – Friday, 08:00 AM – 5:00 PM.

Texas Health Physicians Group includes more than 1,000 physicians, nurse practitioners and physician assistants dedicated to providing quality, patient-safe care at more than 240 offices located throughout the DFW Metroplex.  

THPG members are active in group governance and serve on multiple committees and councils. Ongoing Texas Health initiatives, like the Diversity Action Council and Living the Promise, have helped to create an inclusive, supportive, people-first, excellence-driven culture and workplace, making THPG a great place to work. 

As part of the Texas Health family and its 28,000 employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here. 

Job Duties

Effectively leads and develops a team of employees including hiring, training and development, salary recommendations, initiates process to terminate access when employees separate, etc. Responsible for employee performance management and setting individual goals as outlined in policies and procedures.

Manages and or participates in front office operations to maximize patient satisfaction, patient access, maintenance of medical records, verification of benefits, timely and accurate charge entry, collection of payments and customer service efforts. Supervises medical, nursing and clerical staff to ensure adequate coverage for quality patient care.

Ensures that staff is current in competencies, assessments, licensure, certifications and other annual training.

Monitors staff’s time and attendance consistent with THR policies.

Monitors & provides recommendations for clinic budget, goals, and objectives.

Assists clinic operations leadership to develop and implement performance goals and objectives as well as long-term planning.

Coordinates scheduling of operations to ensure proper coverage of patient appointments and out-of-office calls.

Ensures work environment complies with regulatory, licensure, compliance and accreditation requirements by monitoring the work setting on an ongoing basis to identify deficiencies, risk, and opportunities for improvement.

Serves as the first point of contact for patient and external customer complaints. Responsible for investigating all complaints relating to practice operations and routes privacy and/or Compliance complaints/issues. Escalates reoccurring problems as needed. Responsible for providing necessary summary to clinic operation leadership for High Reliability.

Acts as the liaison between the practice and Central Billing Office.

Serves as a Medical Records Custodian. Reviews authorizations and 3rd party chart review requests for validity. Ensures required Protected Health Information disclosures are tracked.

Reports all confirmed or suspected privacy breaches, patient complaints regarding privacy to the Entity Safety Officer or Compliance in timely manner. Enforces and monitors corrective action plans. Performs other duties as assigned.