Customer Service Representative

** This is not a remote position**

We are looking for a customer-oriented, service representative to manage re-supply patients, and existing patient requests. The best CSRs are genuinely excited to help customers and referral sources. They’re patient, empathetic, and passionately communicative.

Responsibilities:

• Communicate with referral sources both verbally and electronically to collect needed paperwork.
• Verifies Medicare and private insurance coverage information and maintains expertise of insurance requirements.
• Verify Communicate insurance benefits and DME cost to customers to complete sale.
• Keep records of all customer & referral interactions, process customer accounts, and file documents electronically.
• Manage incoming calls.
• Processes paperwork - confirms tickets, inputs new patient set-ups, and completes daily assigned work in an accurate and timely manner.
• Sell patients on the benefits of CPAP and BILEVEL.
• Communicates and works with operations and sales staff to reduce internal work-flow issues and errors that impact processing time-lines and patient care. Is proficient at managing varying expectations per each referral source and sales reps to obtain needed paperwork.
• Communicate order updates to patients, doctor’s offices, and sales reps.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints and provide appropriate solutions within the expected time limits; follow-up to ensure resolution.
• Go the extra mile to engage customers.

​Qualifications:

• High school diploma
• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Strong self-motivation and time-management skills
• Strong sense of urgency and responsiveness to customers
• Computer proficiency

Employment is contingent on

• Background investigation (company-wide)
• Drug screen (company-wide)
• Valid driver’s license in state of residence

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Willing to undergo drug and background screen?

Education:

• High school or equivalent (Required)

License/Certification:

• Texas Drivers License (Required)

Ability to Relocate:

• Fort Worth, TX 76116: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18