Customer Support Representative

Job Description

***** THIS IS NOT A REMOTE POSITION *****

In office Monday - Friday, 8:30am-5:30pm

We are looking for a customer-oriented, inside sales representative to manage re-supply patients, and existing patient requests. The best reps are genuinely excited to help customers and referral sources. They’re patient, empathetic, and passionately communicative.

Responsibilities:

• Work quarterly CPAP resupply
• Build rapport with established patients and follow up with them quarterly
• Overcome cost objections
• Ensure all information on sales order is accurate
• Reach agreed upon sales targets by the deadline
• Resolve customer inquiries and complaints
• Set follow-up appointments to keep customers aware of latest developments
• Create sales material to present to customers
  
  

Qualifications:

• Previous experience in sales, customer service, or other related fields
• Experience in medical field
• Familiarity with CRM platforms
• Ability to build rapport with clients
• Strong negotiation skills
• Deadline and detail-oriented
  
  

Commission potential: $1,400 - $2,800 per month

Company Description

Texas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.

Texas Home Medical, Inc. is an independently owned and operated company dedicated to providing the best home medical and respiratory services available. We are committed to providing equipment that meets the standards of our industry, while providing patient services based on our respect of our individual patient's rights.