Event Usher - Live! Arena

The “living room” of Texas Live! – Live! Arena is a multi-level, central gathering place comprised of over 35,000 square feet of best-in-class dining, sports and entertainment options. With world-class audio and video and a 100-ft LED HD television, Live! Arena provides in-game promotions that will rival any live sports experience in the world. This is your place to be a part of the energy and excitement year-round to celebrate the Rangers and all Texas sports. The venue includes a crowd-pleasing menu and an exclusive mezzanine lounge for the ultimate sports viewing experience. At Live! Arena - nothing is short of memorable.

Event Usher Responsibilities include, but are not limited to:

• Greet guests attending the entertainment events at each assigned entrance in a professional manner.
• Sell and scan admission tickets and passes from guests for each entertainment event.
• Securely handling guests' and company cash and operating a portable cash register.
• Examine tickets or passes verifying authenticity by using specific criteria, such as color or date.
• Adheres to training on how to use the ticket scanners.  Cares for all loaned items and returns each loaned item back to the Marketing team in working order.
• Distribute promotional items (souvenir cups, rally towels, etc.), credentials and wrist bands, when necessary. 
• Manage the checking in of will call and VIP guests. 
• Assist guests with answering any event or facility related questions.
• Direct guests to restrooms, parking, ATMs, etc. 
• Work well with the rest of the team to ensure the best experience for our guests. 
• Consistently offers professional, engaging and friendly service.

Event Usher Qualifications

• High School diploma or equivalent, plus at least one year of experience with cash handling, customer service and/or hosting. 
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading abilities are frequently utilized, often when reviewing ticketing information.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Event Usher position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 25 pounds.
• Handling objects, products, cash and register, and scanning machines.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.