AMS SERVICE TECH I

POSTING DEADLINE

This position is posted until filled.

JOB DESCRIPTION

Salary Grade: G11
Minimum Midpoint Maximum
$42,740 - $55,562 - $68,384

SUMMARY:
Under direct supervision assists with performing a wide range of meter work and service requests, which includes repairs and troubleshoots routine to difficult/non-routine service problems, which may include servicing customer appliances and provide quality customer service by resolving customer inquiries and complaints in a professional/courteous manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under the guidance of AMS Tech II, collaborates with Fraud Coordinator to determine the extent of meter tampering; gathers record of time and materials cost involved with tampering and theft of service
Assist with analyzing meter premise location for signs of meter tampering and theft of service
Conducts TNMP Customer Request Meter Test process function at the customer's location, assists in the field with meter communication problems, and collects meter data from AMS meters for revenue billing, as needed
Assists with the completion of meter orders to include: connects, disconnects, meter sets, and meter exchanges, in a timely and safe manner, for billing purposes
Completes service requests, to include: repair and adjustment, investigation of high bill complaints, verifying accuracy of Working Meter Standards as per established regulatory requirements and documenting results as per Company policy
May be required to provide general assistance in any department and or function, such as Line Spotting, Meter Reading and Credit/Collections, as needed
Prepares and completes reports related to the performance of assigned duties, such as Damage Reports, and related system reports

COMPETENCIES:
Basic knowledge of electrical theory and proper meter testing techniques
Knowledge of corporate safety procedures and proper use of all personal protective equipment
Basic knowledge of regulatory and corporate policies and guidelines for meter testing and meter installations in the Electric Reliability Council of Texas (ERCOT) market
Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor
Ability to troubleshoot and repair various appliances
Ability to analyze and resolve complex, meter, service, repair and installation problems
Ability to operate various tools and equipment related to service work
Ability to work in difficult positions outside, inside and under structures
Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations
Ability to effectively respond to customer requests for service and/or assistance with a sense of urgency
Ability to recognize the different types of AMS and Non AMS meters and be able to match the proper meter with the proper service voltage.

QUALIFICATIONS
MINIMUM EDUCATION AND/OR EXPERIENCE:
High School diploma or GED with three to five years of related experience, or equivalent combination of education and/or experience related to the discipline

CERTIFICATES, LICENSES, REGISTRATIONS:
Must possess a current, legally valid driver's license and meet the Company's driving record requirements

COMMUNICATION SKILLS:
Ability to respond effectively to highly sensitive inquiries or complaints
Ability to speak clearly and persuasively in positive or negative situations
Ability to effectively listen and get clarification to respond to a wide-range of questions
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

MATHEMATICAL SKILLS:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

COMPUTER SKILLS:
Ability to use general office equipment, a personal computer, and word processing software
Knowledge and experience with CIS functions dealing with meter inventory and work orders

ANALYSIS AND PROBLEM-SOLVING ABILITY:
Ability to examine meter test results and relate the findings to the customer in a professional manner. Ability to identify real and potential safety hazards before commencing any work and react according to company policy. Ability to define problems, collect data, analyze alternatives, and reason.

PHYSICAL DEMANDS:
Ability to regularly use hands to finger, handle, feel and reach with hands and arms. Required to frequently stand and walk and occasionally sit, climb or balance, stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move objects up to 50 pounds. Colored vision is required. Duties require regular use of computers, safe operation of a motor vehicle and the use of electrical test equipment.

WORK ENVIRONMENT:
Typical work environment is outside.

#TNMP

EQUAL OPPORTUNITY STATEMENT

Safety Statement:
Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.

Americans with Disabilities Act (ADA) Statement:
If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.