Customer Service Representative II/III

Job Description

Performs complex (journey-level) customer service work. Work involves providing external customer service support via telephone and email as well as receiving and responding to public inquiries for information and/or state services. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Additional information on the SAO Military Crosswalk is available here:

http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

ESSENTIAL JOB FUNCTIONS

· Respond to customer inquiries and maintain customer accounts according to specific guidelines and procedures.

· Communicates with the public in person, by telephone, by email. or regular correspondence, by fax, or over the internet

· Enters information into databases, processes letters to customers, and performs other general clerical services.

· Reviews and routes mail and other correspondence.

· Research information to solve customer service problems.

· Prepares, interprets, and disseminates information concerning agency programs and procedures.

· Receives and processes applications and payments for state services.

· Creates and maintains activity logs, files, and reports on services.

· Interprets and explains rules, regulations, policies and procedures.

· Performs related work as assigned.

MINIMUM QUALIFICATIONS

· High school graduate or equivalent required.

· Two (2) years of experience in customer service, clerical or administrative support work.

· College level education may be substituted for experience on a year-for-year basis.

Preferred Qualifications

· Experience in processing licenses and permits and experience in the credit or lending industry.

· Graduation from an accredited four-year college or university.

KNOWLEDGE, SKILLS AND ABILITIES

· Knowledge of office practices.

· Knowledge of administrative and technical procedures.

· Knowledge of applicable policies, administrative codes, and statutes.

· Knowledge of grammar, punctuation, and spelling.

· Skill in the use of standard office equipment, computers, and computer software.

· Ability to communicate effectively.

· Ability to work as part of a team.

· Ability to respond to public inquiries in a timely manner.

· Ability to implement administrative procedures.

· Ability to interpret rules, regulations, policies, and procedures.

· Ability to be detail-oriented and work well on own initiative to meet deadlines.

GENERAL

All information obtained regarding the status of regulated financial service providers is subject to strict confidentiality. Employees are restricted from having certain loans or financial connections with licensed lenders, may not hold a substantial ownership interest in any licensee, and may not be related to any officer, employee, or consultant of any financial trade association. Employees must manage their personal finances in a manner to avoid conflicts of interest with the agency’s regulated industries. Employees must file an annual ethics disclosure statement with the agency. Must have reliable transportation. Applicants will be required to sign a release authorizing the agency to obtain information regarding the applicant's credit history, police and criminal history information, and educational information.

Males born on or after January 1, 1960, between 18 and 25 years of age, will be required to present proof of Selective Service registration on the first day of employment or proof of exemption from Selective Service registration requirement. All offers of employment are contingent on the candidate having legal authorization to work in the United States. Failure to present such authorization within the time specified by the U. S. Department of Labor will result in the offer being rescinded.

HOW TO APPLY:

Submit a State of Texas application via mail or in person to: Office of Consumer Credit Commissioner, Human Resources, 2601 N. Lamar Blvd, Austin TX 78705; via fax to 512.936.7610; via email to ; or via WorkinTexas.com. Applications MUST include a complete work history. Resumes submitted without a State of Texas application will not be considered. Applications may be downloaded from http://occc.texas.gov/jobs.

For directions or to request accommodation during the application process, contact Human Resources at 512.936.7666 or personnel@occc.texas.gov. If reasonably possible, please call at least 48 hours in advance to afford our representative and the hiring division sufficient time to properly review and coordinate your request.

Notice to all applicants

The OCCC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment as required by law.

Job Type: Full-time

Pay: $2,703.25 - $3,866.00 per month

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $2,703 - $3,866