What are the responsibilities and job description for the Office Manager - Round Rock Clinic position at Texas Orthopedics, a division of OrthoLoneStar?
GENERAL JOB DESCRIPTION: Organize and coordinate office administration and procedures in order to ensure organizational effectiveness, efficiency, and safety. Responsible for supervision of all operational activities at corresponding location.
ESSENTIAL FUNCTIONS:
- Coordinates all daily operations at facility, including organization of staff, delegation of tasks and insuring compliance with TOSRA/OLS policies and procedures. Administers clinic policies and procedures in a consistent and timely manner. Insure work of staff is free of errors.
- Directs the implementation of new policies, protocols and procedures, including IT systems. Make recommendations regarding needed changes in organizational systems, policies, and procedures.
- Responsible for the supervision of staff including all supervisory functions; hiring, training, job orientation, compensation, evaluations, counseling, discipline/termination and staff/physicians matters. Direct responsibility for clerical and clinical staff.
- Responsible for acting as a liaison for the staff and physicians to the Administrator and other managers in the organization. Collaborate with other managers to insure smooth operations.
- Maintains clinic facility and equipment as well as order office supplies. Responsible for clinic cleanliness and coordination of repairs and maintenance.
- Serve as a liaison between clinic and external agencies. Work with representatives to minimize their visits during clinic operating hours. Communicate relevant results of these visits to Administration.
- Work with Director of Patient Services to establish/implement goals, objectives, policies, procedures and systems for location. Develop ideas and make recommendations to increase efficiency in department.
- Assist in financial counseling and collection efforts. Ensure follow-through by staff of collection tickets.
- Assist in coordinating depositions, attorney conferences and other meetings held at location.
- Provide coding assistance to clinic staff and physicians for completion of daily office charges.
- Back up all employees and roles in the office as necessary.
- Maintain petty cash change fund and reconciliation of fund daily.
- Resolves patient concerns and staff issues to ensure quality patient service.
- Attends required meetings and participates in committees as requested.
- Participates in professional development activities to keep current with health care trends and practices.
- Promote a positive work environment and team spirit.
- Motivate staff for maximum work efficiency.
- Maintains strictest confidentiality.
- Other duties as assigned.
QUALIFICATIONS
Education:
- High School diploma or GED
- Bachelor’s degree required (will consider experience in lieu of Bachelor’s degree)
Experience:
- Five years’ experience in a healthcare setting required; preferably in orthopedics
- Previous supervisory experience in a medical office setting preferred
- Two years’ experience in performing in an EMR/PM platform required
Licensure: N/A
Special Skills:
- Must possess outstanding interpersonal skills and be capable of dealing with medical and administrative staff, patients and the public.
- Knowledge of organization policies, procedures, systems and objectives.
- Knowledge of governmental regulations and compliance requirements.
- Knowledge of computer systems and applications, specifically Microsoft Office programs.
- Knowledge of Athena Electronic Medical Record preferred.
- Skill in exercising initiative, judgment, problem solving and decision-making.
- Ability to communicate clearly and effectively in writing and verbally.
- Bilingual preferred.
Physical Demands:
- Ability to walk frequently and stand for extended periods of time.
- Ability to lift and carry items weighing up to 50 pounds.
- Must have full range of motion.
- Must have adequate visual acuity to read, the ability to interpret and understand written material.
- Must have adequate hearing and speaking abilities to interact appropriately with others, including patients and co-workers.
- Ability to work in a fast paced environment.
Environmental Working Conditions:
- Combination clinic and office setting.
- Exposure to communicable diseases, toxic substances, radiation and bodily fluids.
