What are the responsibilities and job description for the Case Manager I-III MCOT [1348] position at Texas Panhandle Centers?

Job Description

Position : Case Manager I-III MCOT [1348]

Program : Amarillo, Texas – Mobile Crisis Outreach Team (MCOT)

Salary range :

Case Manager I : $40,809.60 Annually

Case Manager II : $43,305.60 Annually

Case Manager III : $46,009.60 Annually

Shift available : Full-time

Essential duties and responsibilities :

Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
Responsible for the delivery of crisis intervention services and follow up for people in the upper 21 counties of the Panhandle of Texas
Work as part of a Mobile Crisis Outreach Team (MCOT) to provide direct care services for the TPC service area
Work closely with community stakeholders including law enforcement (CIT, police officers, judges, sheriff’s), hospitals and other social services
Provide community education to help others access crisis services and understand mental health conditions and treatment resources
Work with people experiencing a crisis using person-centered approaches
Document all interventions according to agency standards
Be a part of an after-hours on-call rotation
Some travel may be required to reach more rural areas of the Texas Panhandle
Requires visiting hospitals to meet with clients, establish care plans, and continue providing care after the clients are discharged and move into their community
All services will be provided using evidence-based practices that are person-centered and trauma-informed
Need to have the skills necessary to build rapport and establish trusting relationships with clients right after a crisis situation
Introduce clients to a range of services offered by TPC and other community services and will provide care coordination to facilitate access to these resources
Participate in multidisciplinary team meetings and case staffing to develop treatment approaches that best fit the needs to the client
Maintain same-day, next-day documentation requirements and a 95% or higher compliance average for all individuals served
Other essential functions and tasks necessary to carry out the purposes of the position will be required
Adheres to TPC Business Code of Conduct and reports concerns if ethical and / or business standards defined in the code are compromised

Required qualifications to be successful in the job :

Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing

For Case Manager I, no experience required

For Case Manager II, minimum one (1) year of experience in behavioral health case management

For Case Manager III, minimum two (2) years of experience in behavioral health case management

Graduate work in a related field may be substituted for up to one (1) year of experience

Must have a valid Texas driver’s license and be insurable under agency vehicle policy

Must be 18 years of age or older

Preferred qualifications to be successful in the job :

Bilingual

Previous experience in mental health crisis de-escalation and intervention

Understanding of person-centered and trauma-informed care principles

Ability to build rapport quickly and effectively with individuals from diverse backgrounds

Excellent communication, interpersonal, and conflict resolution skills

At TPC, passion and meaningful work is rewarded! We offer employees :

Click here for TPC’s FY2025 Summary of Benefits

Robust benefit offerings – Medical, Urgent Care visits for a low $10 co-pay, Dental, and Vision

Employer paid life insurance (1.5 times employee’s salary)

Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer Match 1% higher than employee’s contribution up to 6% in the 403 (b) or 457 Retirement Savings Plan

Paid time off – PTO accrual, Holidays

One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment

Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan

501(c)(3) designation – you can apply the for Public Service Student Loan Forgiveness

Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video

Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone

Salary : $40,810 - $46,010

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Case Manager I-III MCOT [1348]

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