Case Manager I-III MCOT [1260]

Position: Case Manager I-III MCOT [1260]

Program: Amarillo, Texas – Mobile Crisis Outreach Team (MCOT)

Salary range:

Case Manager I: $40,809.60 Annually

Case Manager II: $43,305.60 Annually

Case Manager III: $46,009.60 Annually

Shift available: Full-time

Essential duties and responsibilities:

• Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
• Responsible for the delivery of crisis intervention services and follow up for people in the upper 21 counties of the Panhandle of Texas
• Work as part of a Mobile Crisis Outreach Team (MCOT) to provide direct care services for the TPC service area
• Work closely with community stakeholders including law enforcement (CIT, police officers, judges, sheriff’s), hospitals and other social services
• Provide community education to help others access crisis services and understand mental health conditions and treatment resources
• Work with people experiencing a crisis using person-centered approaches
• Document all interventions according to agency standards
• Be a part of an after-hours on-call rotation
• Some travel may be required to reach more rural areas of the Texas Panhandle
• Requires visiting hospitals to meet with clients, establish care plans, and continue providing care after the clients are discharged and move into their community
• All services will be provided using evidence-based practices that are person-centered and trauma-informed
• Need to have the skills necessary to build rapport and establish trusting relationships with clients right after a crisis situation
• Introduce clients to a range of services offered by TPC and other community services and will provide care coordination to facilitate access to these resources
• Participate in multidisciplinary team meetings and case staffing to develop treatment approaches that best fit the needs to the client
• Maintain same-day, next-day documentation requirements and a 95% or higher compliance average for all individuals served
• Other essential functions and tasks necessary to carry out the purposes of the position will be required
• Adheres to TPC Business Code of Conduct and reports concerns if ethical and/or business standards defined in the code are compromised

Required qualifications to be successful in the job:

• Bachelor’s degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing
• For Case Manager I, no experience required
• For Case Manager II, minimum one (1) year of experience in behavioral health case management
• For Case Manager III, minimum two (2) years of experience in behavioral health case management
• Graduate work in a related field may be substituted for up to one (1) year of experience
• Must have a valid Texas driver’s license and be insurable under agency vehicle policy  
• Must be 18 years of age or older

Preferred qualifications to be successful in the job:

• Bilingual
• Previous experience in mental health crisis de-escalation and intervention
• Understanding of person-centered and trauma-informed care principles
• Ability to build rapport quickly and effectively with individuals from diverse backgrounds
• Excellent communication, interpersonal, and conflict resolution skills

At TPC, passion and meaningful work is rewarded! We offer employees: 

• Click here for TPC’s FY2025 Summary of Benefits
• Robust benefit offerings – Medical, Urgent Care visits for a low $10 co-pay, Dental, and Vision
• Employer paid life insurance (1.5 times employee’s salary)
• Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer Match 1% higher than employee’s contribution up to 6% in the 403 (b) or 457 Retirement Savings Plan
• Paid time off – PTO accrual, Holidays
• One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment
• Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan
• 501(c)(3) designation – you can apply the for Public Service Student Loan Forgiveness
• Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video
• Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone