What are the responsibilities and job description for the Client Relations Associate/Service Executive position at Texas PBS?
Job Description
Job Description
Texas PBS is seeking a dynamic and motivated Client Relations Associate / Service Executive to join our team in the media production industry. In this role, you will be the pivotal link between our organization and our clients, ensuring that their needs are met with the highest level of service and satisfaction. As a Client Relations Associate, you will be responsible for managing client accounts, addressing inquiries, and fostering strong relationships with key stakeholders. You will collaborate closely with various internal teams to ensure the seamless delivery of our media production services, from inception to execution. Your ability to communicate effectively and problem-solve will be critical to your success in this position. We are looking for a candidate who is passionate about media production, has a keen understanding of client needs, and is eager to contribute to the success of Texas PBS. If you thrive in a fast-paced environment and enjoy working with diverse clients, we encourage you to apply and become an integral part of our dedicated team.
Responsibilities
- Manage and maintain client accounts and relationships
- Serve as the primary point of contact for client inquiries and concerns
- Coordinate with internal teams to ensure client projects are delivered on time and to specification
- Develop and implement strategies to enhance client satisfaction and retention
- Conduct regular follow-ups with clients to assess their needs and gather feedback
- Prepare and present reports on account status and client engagement metrics
- Assist in the onboarding process of new clients, ensuring a smooth transition and integration into our services
Requirements
Benefits
