What are the responsibilities and job description for the Claims Manager position at Texas Pipe Family of Companies?
Senior Claims Manager
The Claims Manager is responsible for the oversight of all claim processing and management activities for the corporate Risk Management Department. This position directs the Property, Casualty, and Workers Compensation insurance programs while providing guidance and support to ensure timely, accurate, and efficient claim processing.
Essential Duties and Responsibilities :
- Oversee disputes and related claims, including but not limited to auto, general liability, workers compensation
- Develop and implement corporate claims, insurance and risk policies, programs and services; ensures efficient and effective use of resources; manage process and performance to obtain optimal outcomes involving claim
- Manage and ensure claims are reported in timely manner to applicable insurance carriers, and delegate or prepare claim documentation and report claim directly to applicable insurance carriers as applicable
- Engage with Operations, Safety, and Legal teams to ensure initial investigation is conducted and documented via written report; determine and immediately assign third-party incident investigator as necessary
- Participate in crisis response team activities; provide guidance on steps to strategically manage crisis and claim processes
- Create and control files for all claims records and documentation
- Manage payments to relevant party / parties, per standard operating procedures for each claim type
- Analyze loss data for claim settlement and reserves and make recommendations to senior leadership; ensure claim loss reserve performance and practices are accurate, consistent and timely
- Prepare periodic reports, such as loss or benchmark reports, as directed using data management systems
- Manage the legal strategy and documents produced for litigation and mediation statements for assigned claims
- Attend trials, mediations, and arbitrations for assigned claims, as required
- Participate in and advise on safety, environmental, operations, and / or legal meetings
- Deliver timely performance feedback to senior leadership and execute and / or contribute to performance appraisals during annual performance cycle
- Promote and ensure service excellence internally and through vendor relationships
- Responsible for vendor relationships, including vendor performance management
- Management of risk exposures, insurance submissions and reviews
- Other duties and responsibilities as required
Qualifications :