What are the responsibilities and job description for the Operations Manager position at Texas Public Charter Schools Association?

The Texas Public Charter Schools Association is the voice of public charter schools in Texas. Its mission is to support and advocate for a policy and regulatory climate that ensures every student in Texas has access to ever-improving public school options. We work closely with our sister organization, Charter Schools Now.

Charter Schools Now (CSN) is the advocacy arm of the public charter school community in Texas. Its mission is to support and advocate for public charter schools to ensure every family has the ability to choose a high-quality public school.

A. Job Summary

The Operations Manager will work in lockstep with the VP of Operations to advance the Association’s mission by ensuring that our internal systems operate seamlessly and continue to improve. This is a multi-faceted role with varied responsibilities. It requires exacting attention to detail and the ability to rapidly pivot between projects. The position is based in Austin.

B. Essential Job Functions

HR Responsibilities

Send birthday & work anniversary emails, compile weekly celebration emails, and send gifts
Build performance review and 90-day review templates and coordinate the semi-annual performance review cycle and 90-day reviews
Manage and execute parts of the onboarding and offboarding process
Track completion of assigned HR training and documents
Communicate weekly OOO updates to staff
Update and monitor job postings across various recruitment channels

IT Responsibilities

Serve as the primary point of contact with our IT vendors for continued support & improvement

Manage our existing IT inventory and procure technology to ensure that employees have continuous access to well-functioning equipment, software, and other technology resources

Become our Google Workplace expert, able to create and update listservs, accounts, and chat spaces & troubleshoot issues

Manage our Zoom administrative account

Maintain our GoDaddy.com account and assist vendors with domain issues

Meetings & Events

Board Meetings - Handle board logistics such as scheduling, taking minutes, printing agendas, and sourcing the venue, catering, & technology

Staff Meetings - Draft agendas and coordinate speakers

Staff Events - Support the Director of Special Events by coordinating retreats and celebrations for staff and management. Ensure that supplies, catering, and technology are available.

Operational Responsibilities

Respond to inquiries received via the administrative email and main phone line

Pick up the mail, update the check log, and deposit checks

Manage property at our flex office space, assisting staff with access and supplies

Create and maintain procurement systems for office supplies

Order business cards, nametags, and stationery when requested Manages organization accounts (FedEx, Walmart, HEB, Office Depot), ensures tax exemption, and works with employees to troubleshoot access and payment info as needed

Financial Responsibilities

Update the check log, scan and deposit checks, and save documentation to the finance drive

Ensure that new vendors complete contracts and provide ACH and W9s for the finance team

Manage the monthly Navan reconciliation

Download and submit recurring invoices to the finance team (Ameriflex, FedEx, etc…)

Assist with the payroll process, sending HR changes and verifying 401k changes

C. Expectations :

This is a full-time, exempt position. Employees are generally expected to work a 40-hour work week, with an understanding that occasionally there will be times when 50 or more hours a week may be required in order to complete projects.

D. Qualifications

3-5 years experience as an administrative assistant, operations or project manager

Have a can-do, yes-and attitude and fire for the mission of supporting high-quality public school options for all kids.

Embody TPCSA’s core values : Optimism. Drive. Hustle. Excellence.

Be a self-starter who thrives in a fast-paced, rapidly changing environment.

Be committed to meeting deadlines and taking initiative over projects

Be flexible, with the ability to pivot and adapt to change as necessary.

Hold high standards for work and embrace accountability for meeting targets

Bring strong verbal and written communication skills

Ability to think critically and problem-solve with little input

Responds well to feedback and implements it

E. Education

Bachelor’s degree preferred but not required

F. Benefits

Competitive Salary (actual salary is dependent on qualifications)

Health Insurance, including medical, dental, vision, and life insurance

Paid holidays and PTO

Matching Plan for 401(k) contributions

G. Disclaimer

This job description is not an employment agreement or contract. Nor is it an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. TPCSA reserves the exclusive right to revise the job description at any time without notice. Employment with TPCSA is at-will. An at-will employment relationship can be terminated at any time with or without reason or notice by either the employer or employee. This at-will relationship exists regardless of any statements made to the contrary. The employee must be able to perform the essential functions of the position satisfactorily, with or without accommodations. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

H. Instructions for Application

Qualified candidates should submit the following application materials in one PDF document :

Resume describing your relevant experience and education

Cover letter expressing your interest in this job and detailing how you embody TPCSA’s core values of optimism, drive, hustle, and excellence

The PDF should be emailed to rbedell@txcharterschools.org

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