What are the responsibilities and job description for the Deposit Operations Specialist - McAllen, TX position at Texas Regional Bank?
Position Summary
The Deposit Operations Specialist will perform various daily tasks related to the day-to-day operations of the bank as well as handle functions that have regulatory, monetary, and potential reputational risk impact. Functions are time sensitive and must be adhered to by means of policy and procedure. The functions include, but are not limited to, maintaining excellent internal and external customer service and monitoring and processing all items related to the Deposit Operations of the Bank.
Principal Duties and Responsibilities
- Responsible for monitoring and addressing all non-post, stop pay, positive pay credit backs, and NSF items on a daily basis.
- Ensures return checks are processed daily in order to avoid losses to the bank for late return of items.
- Large item check review.
- Back up customer service agents with customer service calls when needed.
- Process ACH returns, pre-notes, NOC’s on a daily basis thru the Premier system or Fed as needed.
- Performs delinquent deposit account charge-offs.
- Maintain log of all accounts charged off and any recovers made.
- Assist with the setup or charge off of any Fresh Start or Overdraft Repayment (ORP) Plan
- Report charge off accounts to Early Warning – Onboard Advisor.
- Process deposit and check adjustments.
- Responsible for processing and researching Reg. E disputes.
- Perform daily balancing and research and clearing of daily reconciliation items from correspondent bank.
- Notify officers of large returned deposited items.
- Process chargeback items and mail customer advices and IRD’s.
- Review Positive Pay auto decision items and makes sure all requested changes completed.
- Process and monitor ACH transactions, cash letters, chargeback notices, etc.
- Assist in the processing and research of ACH disputes.
- Assist in the processing of government reclamations and balance verification requests.
- Assist in obtaining Teller Dormant forms for dormant accounts that a transaction was processed.
- Responsible for logging and processing levies and freezes.
- Apprise Deposit Operations Manager about monetary risk related problems where there could be the expectation of a loss to a customer or to the Bank.
- Responsible for providing superior customer service via the telephone to internal customers.
- Cross train in all the functions of the Deposit Operations Department.
- Responsible for providing back up to all other Deposit Operations Specialists.
Other Responsibilities
- Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.
- Must have excellent analysis, observation and decision-making skills.
- Highly focused, able to rapidly determine key priorities, clearly communicate the priorities, and ensure resources are properly aligned.
- Ability to work in high-pressure situations and a stressful atmosphere while remaining composed.
- A thorough understanding and application of all policies, procedures and regulations pertaining to the work of a Deposit Operations Specialist.
- Ability to operate in a team environment to accomplish shared goals.
- Requires excellent communication skills, good time management skills and the ability to initiate and embrace change.
- Ability to effectively manage time as related to daily tasks.
- Comply with federal and state regulations as well as all established Bank policies and procedures.
- Other duties as assigned.
Qualifications, Education and Experience Requirements
- A self-starting individual who possesses the following skills: High School Diploma or equivalent and at least 2 – 4 years of banking experience, preferably in the deposit operations area.
- Ability to work in a fast-paced environment.
- Strong customer service skills.
- Good organizational skills and strong judgment.
- Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
- Excellent verbal, written and interpersonal communication skills.
- Excellent time management, organizational, and problem-solving skills with the ability to multi-task.
- Must be able to be physically present in the Bank to perform job duties.
- Texas Regional Bank is an Equal Opportunity Employer.
