What are the responsibilities and job description for the Customer Service Manager position at Texas Risk Partners Inc.?
Job Description
Job Description
About Texas Risk Partners
Texas Risk Partners is a private insurance agency dedicated to providing personalized insurance solutions to our clients. We specialize in delivering exceptional service and expertise to help individuals and businesses manage risk effectively. Our team is committed to proactively servicing our policyholders, providing them with top-tier service and expert knowledge of the insurance industry, products, and solutions that protect their most valued assets.
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be a point of contact for our clients, ensuring their insurance needs are met with professionalism and efficiency. The ideal candidate is a proactive problem-solver with excellent communication skills and a passion for delivering outstanding customer experiences.
Key Responsibilities
- Client Support : Respond to client inquiries via phone, email, and in-person, providing accurate information about policies, coverage, claims, and billing.
- Policy Management : Assist clients with policy changes, renewals, cancellations, and new policy applications.
- Claims Assistance : Guide clients through the claims process, ensuring they have the necessary information and support.
- Problem Solving : Address and resolve customer complaints or issues in a timely and professional manner.
- Documentation : Maintain accurate records of client interactions, policy updates, and transactions in our CRM system.
- Cross-selling : Identify opportunities to recommend additional insurance products or services that align with client needs.
- Collaboration : Work closely with insurance agents and underwriters to address client needs and improve service delivery.
Qualifications
Skills :
What We Offer
How to Apply
If you are passionate about helping clients navigate their insurance needs and thrive in a customer-focused environment, we’d love to hear from you! Please submit your resume and a brief cover letter to molly@txriskpartners.com.
Texas Risk Partners is an equal-opportunity employer and welcomes applicants from all backgrounds to apply.