What are the responsibilities and job description for the Operations Supervisor position at Texas Star Pharmacy?
Job Summary:
The Pharmacy Operations Supervisor is responsible for overseeing the daily operations of key pharmacy departments, ensuring compliance with regulatory requirements, optimizing workflow efficiency, and supporting a high standard of patient care. This role involves supervising staff, managing inventory, improving operational processes, ensuring adherence to company policies and procedures, overseeing front-end retail pharmacy staff, and enhancing revenue accountability.
Key Responsibilities:
- ·Supervise pharmacy support staff in vital areas of pharmacy operations to include but not limited front end retail, customer service and shipping.
- Monitor and maintain compliance with all state and federal pharmacy regulations and company policies.
- ·Oversee inventory management, including ordering, receiving, storage, and waste management to reduce shortages and control costs.
- ·Collaborate with pharmacists and other staff professionals to enhance medication safety and patient care.
- Implement operational workflows that improve efficiency and accuracy.
- Train and mentor staff to ensure proper knowledge of policies, procedures, and best practices.
- Conduct audits and quality assurance checks to maintain high service standards.
- Assist in budget planning and cost-control initiatives for pharmacy operations.
- Address and resolve operational issues, including customer service concerns and escalations.
- Utilize pharmacy management software to track performance metrics and identify areas for improvement.
- Enhance customer experience by implementing best practices for service and satisfaction.
- Support new technology implementation to improve pharmacy operations and customer service.
- Monitor and improve pharmacy reviews and net promoter scores (NPS).
- Drive nutraceutical sales and facilitate education staff on best practices for product recommendations.
Qualifications:
- Education: Bachelor's degree in Business Administration, Healthcare Management, or a related field preferred.
- Experience: Minimum of 3-5 years of experience in a retail pharmacy setting, with at least 1-2 years in a supervisory or leadership role.
- Licensure/Certification: Pharmacy Technician Certification (CPhT) preferred;
Skills & Competencies:
- Strong leadership and team management skills.
- Knowledge of pharmacy laws, regulations, and industry standards.
- Excellent organizational and problem-solving abilities.
- Effective communication and interpersonal skills.
- Proficiency in pharmacy management software and technology.
- Understanding of retail pharmacy management and revenue optimization.
- Ability to analyze customer experience metrics and improve service quality.
Working Conditions:
- Fast-paced pharmacy environment, requiring the ability to multitask and prioritize responsibilities.
- May require evening, weekend, or holiday shifts depending on operational needs.
- Physical requirements include standing for extended periods and occasional lifting of up to 25 pounds.
Why Join Us?
- Growth Environment: Access to ongoing training in advanced compounding and emerging therapies.
- Collaborative Culture: Work alongside a dedicated team committed to patient-centered care.
- Competitive Compensation & Benefits: Comprehensive benefits package, including healthcare, paid time off, and opportunities for professional development.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Team management: 1 year (Required)
Work Location: In person
Salary : $70,000
