Field Support Technician

Essential FunctionsEmployee will demonstrate TSTC Core values of Excellence, Accountability, Service and Integrity with internal and external stakeholders, customers, students and members of the community.Provide in-person and remote support to TSTC campuses. This role will specialize in providing high-touch care to prominent clients who require quick response.Provide configuration guidelines for Windows PC, Tablet, and Mac systems and provide break / fix repair of these systems for select clients.Track and record all activities, including symptom and solution history, billable hours, equipment and supplies, mileage, etc.Assist clients with learning how to submit support requests via a web-based user interface.Contribute input to knowledge base articles relating to troubleshooting and support of the clients environment.Provide on-call support as needed.Other duties as assignedEducation / Experience / Knowledge / SkillsAssociate degree in Information Technology preferred.2 Years responsibility for on-site technical support.Ability to communicate effectively with co-workers and clients verbally and through written communication.Excellent time management skills.Ability to multitask many requests in an organized and timely manner.Must be able to balance and prioritize requests from multiple people.CompTIA, A , Network , or ITIL Foundations a plus.This job description covers a position in which the percentage of time spent on the essential functions will vary based on the workload and will ultimately be determined by the supervisor.May need to work evening or weekend hours for server maintenance or break / fix repairs.Equal Opportunity EmployerTexas State Technical College (TSTC), as an equal opportunity / affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.