What are the responsibilities and job description for the Patient Services Specialist position at Texas Tech Univ Health Sciences Ctr?
Position Description
This position is responsible for ensuring the smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies, and maintaining related information for the department. Employees may have cash-handling responsibilities.
Major / Essential Functions
Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before and after patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges and collections for clinic services, entering correct patient demographics to ensure filing clean insurance claims, responding to requests for information from patients and insurance companies, prior authorizations, and referrals, and maintaining related information for the department. This employee will make patient phone calls for reminders, reschedule appointments, or answer clinic phone calls. The employee will have cash-handling responsibilities and must perform cash counts daily.
Preferred Qualifications
Working knowledge of Cerner and CPM, EMR experience, prior experience working in a physician's office, and prior experience answering a multi-line phone system.
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.
Required Qualifications
A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website.
