Fleet Maintenance Manager

Job Description:
This role involves managing technicians, ensuring quality service, maintaining equipment and inventory, optimizing shop operations, and providing excellent customer service. The manager will ensure that all work complies with safety regulations, quality standards, and operations expectations.
Shop Operations Management:

• Oversee daily operations, including scheduling, workflow management, and technician assignments.

• Monitor shop efficiency, productivity, and service delivery to meet customer needs and business goals.

• Implement and enforce shop policies and procedures.

• Ensure all equipment, tools, and facilities are well-maintained and in working order.

Team Leadership:

• Lead, train, and supervise a team of diesel technicians and support staff.

• Provide ongoing guidance, performance reviews, and coaching to ensure a high standard of work and safety.

• Manage staffing levels, including recruiting, hiring, and scheduling.

• Foster a positive, team-oriented work environment.

Customer Service & Communication:

• Act as the point of contact for Operations Management Team, addressing concerns and providing updates on vehicle service progress.

• Ensure Operations Management Team communication satisfaction through high-quality service, clear communication, and timely delivery of services.

• Manage Operations Management Team, complaints or service issues to ensure resolution.

Maintenance & Repair Management:

• Oversee the repair, diagnostic, and preventive maintenance of diesel trucks and related equipment.

• Ensure all service work is completed in compliance with industry standards, safety regulations, and manufacturer specifications.

• Monitor repairs and service orders to ensure accurate and timely completion.

Inventory & Parts Management:

• Manage inventory levels of parts, tools, and supplies, ensuring timely ordering and cost-effective purchasing.

• Ensure parts are readily available to avoid delays in repairs and maintenance.

• Maintain vendor relationships for parts procurement and negotiate pricing and terms.

Financial Oversight:

• Monitor shop revenue, expenses, and profitability.

• Track repair costs and recommend strategies for cost control and efficiency.

• Prepare budgets and reports on shop performance to senior management.

Safety and Compliance:

• Ensure all operations comply with OSHA, environmental regulations, and local laws.

• Oversee shop safety protocols, ensuring staff are trained on safe work practices.

• Maintain necessary certifications and licenses for the shop and technicians.

Quality Control & Reporting:

• Conduct inspections of completed work to ensure it meets quality standards.

• Monitor and maintain key performance indicators (KPIs) such as turnaround time, customer satisfaction, and technician productivity.

• Prepare regular reports on shop performance for senior management.

Job Requirements:
Skills and Qualifications:

• Proven experience in diesel truck repair and maintenance.

• Strong leadership and team management skills.

• Knowledge of diagnostic equipment, repair techniques, and industry standards.

• Excellent problem-solving and troubleshooting abilities.

• Strong customer service skills and communication.

• Ability to manage budgets, financial reports, and inventory control.

• Knowledge of safety regulations, environmental laws, and industry compliance standards.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Valid driver’s license (Commercial Driver's License [CDL] may be required).

Physical Requirements:

• Work is performed in shop environment

• Requires the ability to communicate effectively using speech, vision and hearing

• Requires the use of hands for simple grasping and fine manipulations

• Must be able to lift up to 50 pounds at a time

• Must be able to work in extreme heat and cold temperatures

• Requires standing, sitting, walking, kneeling, twisting, climbing stairs and ladders, and entering shop floor equipment to access, inspect, or oversee shop work

• Requires occasional travel outside service area

• Occasionally requires wearing personal protective safety equipment (safety glasses, hard hat, appropriate footwear, ear plugs, gloves, etc.)

• May be required to work around rotating and energized equipment, hazardous materials and chemicals