Assistant Branch Manager - Irving

Role Responsibilities

Our Assistant Branch Manager supports the Branch Manager to provide a positive environment for the members and branch employees guided by our Service Standards.  In addition, you will assist with branch training and daily operations to help build a high-performance team.   

• Develop a high performing team that meets the cultural standards of Texas Trust while cultivating a strong member portfolio;
• Deliver effective feedback that provides relevance through observations, coaching, and one-on-ones;
• Collaborate with Branch Manager to establish measurable development goals and create a positive work environment;
• Acquire loyal members by building rapport and tailoring products and services to meet their needs
• Effectively utilize decision making skills to deliver exceptional member service and lead by example for your team;
• Holds team members accountable for results, including required competencies, service behaviors, policies, and procedures;
• Support business development efforts through active participation in community functions and credit union events;
• Assist with the efficient operation of the branch office regarding personnel, equipment, supplies and maintenance;
• Operational Standards to be met through regular audits, compliance, training, and loss mitigation
• Ensure the prevention of fraudulent activities through adherence to Credit Union policies and procedures;
• Ensure compliance with all applicable laws was well as Texas Trust policies and procedures;
• Assist members with any requests for service as needed;
• Monitor branch cash controls to ensure member needs are met, while adhering to branch limits;
• Effectively control expenses while practicing responsible financial management;
• Practices and brings to life with the team our “Yes And… culture;
• Comply with established regulations and law requirements;
• Perform various duties as assigned.