AVP, MORTGAGE OPERATIONS

Department: Mortgage (22)                                                    

Position Type: Full Time/Exempt                 

Immediate Supervisor: VP, Mortgage                                   

Supervises: Mortgage Processors, Mortgage Servicers, Mortgage Closers

Role Responsibilities

This individual is responsible for the daily administration of Mortgage Operations including origination support and servicing.  Specifically, this individual is responsible for the following significant duties:

• Responsible for the overall functions within Mortgage Operations: sales support, loan processing, closing, funding, collateral perfection, lien releases, payment processing, file maintenance, investor accounting, escrow tracking and maintaining appropriate service levels for each of these functions;
• Coordinate work activities and team staffing levels with the Vice President, Mortgage & Business Services. Evaluate processes, performance, talent and advise on present and future services;
• Supervise employees within Mortgage Operations. Including interviewing, hiring, training, coaching, evaluating and termination. Allocate workloads, personnel, and equipment resources within the department to achieve Credit Union goals and objectives;
• Serve as a co-system administrator with the VP of Mortgage & Business Services for the Encompass origination software platform including implementation of new features, resolving vendor issues, training and maximizing efficient use;
• Maintain knowledge and train employees on new and updated FNMA, FHFA, CFPB, and MPF/FHLB guidelines;
• Responsible for adhering to and implementing guidelines for FNMA, FHA, VA and other secondary market investors;
• Compile data, create reports, ensure that adequate and accurate reports are available to measure performance and maintain accountability for all mortgage operations functions;
• Responsible for managing and overseeing collateral insurance, property taxes and escrow accounts;
• Responsible for managing the application and removal of MI (mortgage insurance) as required by FNMA and TXTCU policy;
• Maintain positive relationships and communicate with internal departments as well as third party vendors required for processing and closing mortgage loans including: title companies, realtors, appraisal and survey companies;
• Manage daily workflow by ensuring timely pipeline processing and identifying, addressing, and resolving problems as they arise;
• Maintain a thorough working knowledge of rules, regulations, policies and procedures relating to Mortgage Operations. These include RESPA, TILA, ECOA, HPL, HOEPA and HMDA reporting requirements;
• Recommend changes in processes and procedures and communicate updates and changes in policies, guidelines and procedures to the team members;
• Be “all-in” on making members who experience mortgage lending and servicing raving fans;
• Presents a helpful and positive attitude, focusing on solutions and promoting a collaborative environment at all times;
• Practices and brings to life with the team our “Yes And… culture;
• Comply with established regulations and law requirements;
• Perform various other duties as assigned.

Required Experience

• Five (5) years supervisory experience in a mortgage or financial institution with a thorough knowledge of laws, regulations, policies, and procedures governing Credit Unions and pertaining to residential Real Estate.

Skills, Education and/or Certifications Required

• Two (2) years college with emphasis in Business Administration or Finance (Bachelor’s degree preferred);
• Requires thorough knowledge in current Windows OS and MS Office software, Loan Origination software (preferably Encompass), and automated underwriting systems;
• Must have the technical ability to train personnel;
• An organized individual who shows excellent communication, presentation, team work, negotiation and conflict resolution skills;
• Must be capable of performing in a fast paced office environment.

Texas Trust Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.