What are the responsibilities and job description for the Bilingual Account Specialist - Collections position at Texas Trust Credit Union?
ACCOUNT SPECIALIST - COLLECTIONS
Position Type: Full Time/Non-Exempt
Immediate Supervisor: Collections Manager
Role Responsibilities
Primarily responsible for the collection efforts on accounts that are delinquent while meeting individual, department and organization goals:
• Responsible for in-house assigned delinquent accounts according to collection procedures and credit union policies.
• Skip and track down debtors to meet contractual obligations.
• Responsible for collection and resolution of delinquent credit cards.
• Responsible for mortgage collections while assisting with forbearances and modifications
• Arrange and monitor check by phone payments.
• Counsel and assist members on the telephone with collection items, questions and problems.
• Contact each assigned account by telephone or by correspondence to obtain a commitment for payment.
• Responsible for collecting any remaining deficiency and foreclosure balances.
• Assist in monitoring Total Loss Insurance claims filed by the member with their insurance companies. If acceptable, follow up with refunds of back end products with dealerships, including gap claims.
• Assist the Repossession/Bankruptcy Specialist arranging the repossession of collateral.
• Practices and brings to life with the team our “Yes And… culture.
• Comply with established regulations and law requirements.
• Perform other duties as assigned.
