What are the responsibilities and job description for the TVC - District Manager (Manager II) position at TEXAS VETERANS COMMISSION?
Please Note: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended. College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred. Resumes do not take the place of this required information.
A skills test such as a presentation will be required at the time of the interview.
To learn more about TVC Employee Benefits, please click on the link below:
https://www.tvc.texas.gov/wp-content/uploads/2023/02/ERS-brochure-final-1.pdf
Submitted Through Work in Texas:
Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
General Description: Performs moderately complex managerial work, oversees daily operations and activities of the Northeast District for the Claims Department. Work involves establishing the district’s goals and objectives; developing guidelines and procedures; developing schedules, priorities and standards for achieving established goals; coordinating and evaluating program activities and developing and evaluating budget requests. Plans, assigns, and supervises the work of others. Works under general supervision with considerable latitude for the use of initiative and independent judgment.
To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance.
- Plans, assigns and supervises the work of the Claims Department staff in the Northeast District.
- Collaborates with Mentor Trainer Liaison for all training of TVC Claims Benefit Advisors and County Veteran Service Officers within the Northeast District.
- Keeps the Director informed of all issues that impact the Claims Department and makes recommendations as appropriate.
- Ensures all Performance Evaluation in the District are completed in a timely manner.
- Implements guidelines, procedures, rules and regulations and monitors compliance with policies and procedures within the Northeast District.
- Provides technical assistance in developing training programs for agency personnel with other Department Leaders.
- Oversees the preparation of management and productivity reports and studies.
- May conduct administrative inquiries and investigations as directed.
- Responsible for all administrative functions for the Claims staff within the Northeast District.
- Provides information and may testify at legislative hearing and meetings as required.
- Participate in and make presentations at public information seminars. Attend veterans’ seminars and represents the Texas Veterans Commission at various public functions.
- Acts as Texas Veterans Commission liaison to Business and Community leaders and Veterans and Community Based Organizations.
- Performs related work as assigned.
Military Crosswalk information:
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
Minimum Education: Graduation from an accredited four-year college or university with major course work in social work, business management, political science or a related field. Experience may be substituted for education on a year-by-year basis College Transcripts are required and must be provided before an interview can be extended, it is preferred they be attached to the application.
Minimum Experience: Three years of experience in supervision or management.
Final candidate must be able to successfully pass federal background checks and obtain accreditation with Veterans Affairs to submit Claims.
- 5 years of experience in supervision or management.
- Three years of VA claims experience strongly preferred.
- Strong personal computer and Microsoft Office Suite experience strongly preferred.
- Knowledge of local, state and federal laws and regulations relevant to Claims Representation for Veterans Benefit Administration.
- Knowledge of Microsoft Office products, Claims Case Management System to include generating and analyzing reports is strongly preferred.
- Knowledge of TVC personnel policies and procedures.
- Skill in developing and maintaining cooperative work relationships with federal, state and community-based organizations.
- Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and in operating computers and computer software.
- Exceptional communications skills both orally and in writing.
- Ability to manage business functions, division, or department activities; to establish goals and objectives; to devise solutions to administrative problems; to develop and evaluate administrative policies and procedures; to prepare reports; to communicate effectively; and to plan, assign, and supervise the work of others.
- Ability to manage Claims Representation and Counseling activities; to establish goals and objectives; to train staff; to devise solutions to administrative problems; to prepare concise reports; and to plan, assign and supervise the work of others.
- Ability to identify problems, evaluate alternatives and implement effective solutions; to develop and evaluate policies and procedures.
Notes to Applicants:
To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred.
College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.
This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.
Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.
