What are the responsibilities and job description for the TVC - Health Care Advocate (Veterans Services Representative I) position at TEXAS VETERANS COMMISSION?
Please Note: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended. College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred. Resumes do not take the place of this required information.
To learn more about TVC Employee Benefits, please click on the link below:
2021 State of Texas Employees Recruitment Brochure
Submitted Through Work in Texas:
Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the job posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.
CAPPS Recruit: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
- Interviews veterans, their dependents, and / or survivors to provide services, counseling, and assistance in obtaining VA health care benefits, rights, and entitlements.
- Reviews all supporting information for complaints from veterans and develops plan for successful resolution in a timely manner.
- Consults with TVC staff, VA Patient Advocates, medical, and legal staff to gather pertinent evidence to resolve veteran health care related issues.
- Understands and applies VA rules and regulations when reviewing VA documentation and veterans’ medical information.
- Understands and is experienced navigating the VA Health Care System, including working knowledge of medical terminology and VA Health Care System resources and routines.
- May counsel veterans and their families to obtain other supportive services.
- Works under moderate supervision, analyzes and solves problems; researches, gathers, and documents information, determines best course of action to solve veteran’s concerns and to communicate effectively with all parties involved.
- Work hours other than 8 to 5 required for work related functions.
- Performs related work as assigned.
Minimum Education:
- Honorably discharged veteran is strongly preferred.
- Experience working within the VA Health Care System is strongly preferred.
- Experience in processing, developing, or adjudicating VA claims for benefits preferred.
- Experience with Microsoft Office Suite strongly preferred.
- Knowledge of VA rules and regulations.
- Knowledge of medical terminology.
- Skill in interviewing and providing exemplary customer service.
- Skill in critical thinking.
- Skill in the use of personal computers.
- Skill in public speaking and making material presentations to an audience.
- Ability to maintain confidentiality under HIPAA standards.
- Ability to exercise a high degree of diplomacy and tact.
- Ability to interpret laws, rules, and regulations applicable to navigating the VA Health Care System.
- Ability to maintain efficient and effective relationships with stakeholders.
- Ability to work well in an independent setting with moderate supervision.
- Ability to communicate effectively with people of diverse backgrounds and all levels of authority.
- Ability to function in a fast-paced environment.
Notes to Applicants:
To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred.
College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.
This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.
Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.
