What are the responsibilities and job description for the ASSISTANT GM position at Texas Western Hospitality Group?
Job Details
Description
-Directly supervises the Front Desk staff and department operations (e.g. hiring,
terminating, disciplinary actions, performance evaluations). Schedules subordinates,
maintaining adequate staffing levels while adhering to labor standards guidelines.
-Assures maximum guest service through training, including but not limited to hotel
amenities, the local area, shopping, dining, entertaining, current groups, and banquet
functions.
-Selects or assists in the selection of hotel staff and complete all new hire paperwork.
-Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.
-Reviews employee performance and conducts personnel actions such as disciplinary
actions and terminations.
-Maintains accurate records including cash flow sheet, direct bill accounts, credit card
receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
-Conducts or assists in conducting staff meetings.
-Adheres to all franchise and company procedures and regulations as well as standard
operating procedures.
-Receives and resolves or assists in resolving guest complaints and employee issues.
-Performs functions of the General Manager in their absence.
-Covers shifts in all departments as scheduled by the General Manager
-Corresponds with group and travel agents to answer special requests for rooms and rates
-Assists with sales and marketing efforts as directed
-Maintains and implements established Emergency Procedures, assuring the security of
guests and monies.
-Answers inquiries pertaining to hotel policies and services
-Participates in the preparation of the hotels annual budget. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
-Reliable, dependable
Note: Other duties as assigned by General Manager or Area Director
Qualifications
