What are the responsibilities and job description for the Career Services Advisor position at Texas Workforce Commission?
About the Company - Baker Ripley
Responsibilities -
- The Career Advisors support visitor requests by answering the phone, interacting face to face, by email, live chat, or social media.
- Staff will make sure customers are greeted professionally, listened to carefully, treated respectfully, and assisted promptly throughout their visit.
- Staff responds to the request and / or connects the individual to the services, resources, knowledge, and expertise of Workforce Solutions staff.
- Staff may suggest using staff-assisted resources such as workshops, to help the customer get a job, keep a job, or get a better job.
- Makes referrals to jobs and community resources on a weekly basis for all customers interacted with that week.
- Delivers prompt services in a timely, friendly, and consistent manner.
- Provides professional employment-related counseling and advice about local labor market information, career exploration tools, resources, and job search on a daily basis for no less than 10 customers a week.
- Interacts with customers in a friendly manner, making eye contact, listening to customer requests, and offering help to customers.
- Serves as an advocate for the customer in accessing the needed service.
- Exhibits knowledge when providing information about service, jobs, labor market information, office resources, community resources, and use of resources, materials, and equipment.
- Manages customers in their career exploration, including :
- Developing a relationship with the customer
- Actively listen to determine customers employment-related wants and needs,
- Identifying skills and abilities,
- Evaluating their past work experience, as it relates to current goals.
- Conducting thorough assessments to identify customers strengths and address challenges.
- Collaborate to establish short and long-term employment and career goals.
- Leverage external and system resources to achieve the most effective outcomes.
- Advocates for the customer and provides other resources and contacts, when Workforce Solutions cannot meet the customers needs.
- Provide ongoing communication to ensure customers needs are met and maintain contact with the individual to coach and support, recognize benchmarks, and achieve goals.
- Helps customers access other services and resources they may want or need, including Workforce Solutions financial aid.
- Facilitate career events, presentations, and workshops associated with resume writing, interviewing skills, networking, and industry research.
Qualifications -
Skills
Pay range and compensation package - $48k
Equal Opportunity Statement - [Include a statement on commitment to diversity and inclusivity.]
Salary : $48,000
