Child Care Systems Support Specialist (Remote)

TWC is looking for three Child Care IT Systems Support Specialists to join our Child Care Technical Assistance team with the Child Care & Early Learning (CC&EL) division! This position is 100% remote. Candidates must be available to come to the CC&EL headquarter offices at 1117 Trinity Street, Austin, TX., as needed.

The successful candidate has knowledge and skills in customer service, IT systems, and the ability to perform business analysis to assist customers. The successful candidate has exceptional written communication skills and values the importance of customer service.

The positions report to the Child Care and Early Learning Technical Assistance Manager.

Who We Are

TWC connects people with careers all over the state. While we are headquartered on the north lawn of the Texas State Capitol in Austin, we have offices statewide.

TWC is also the state’s lead agency for the federal Child Care & Development Block Grant and administers the Child Care & Development Fund (CCDF) in partnership with local Workforce Development Boards and the Health &Human Services Commission’s Child Care Regulation Division.

The CC&EL Technical Assistance team offers child care programmatic technical assistance service to the 28 Local Workforce Development Boards (Boards) on the Child Care Services program.

This position supports the state’s child care eligibility and case management system and ongoing CC&EL information technology data and system projects.

These positions are remote/work-from-home roles, but you will be required to attend some in-person meetings in Austin. Additional travel may be required. You must live in or be willing to relocate to Texas to be considered for this position. The ideal candidate will have a secure, dedicated workspace with Internet service, ability to maintain a reliable and consistent work schedule, and availability for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

What You Will Do

The Child Care & Early Learning Systems Support Specialist III position will perform highly complex (senior-level) computer systems support work. Work involves providing customer support for the agency’s child care case management system. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

General Duties

• Serves as a liaison for Local Workforce Development Board staff, and other authorized users of the Child Care IT systems.
• Provides customer support for the child care case management system, including the Parent Portal, Child Care Provider Portal, automated attendance, other system functionality. Troubleshoots and resolves complex IT-related issues and questions. Advises Users on the child care IT software, and on the efficient use of these technology systems.
• Provides input in the development, maintenance, and enhancements of the Child Care data and systems.
• Provides analysis and support as issues (problems and questions) are escalated by Child Care and Early Learning Division.
• May assist in the preparation of automated operational manuals, standard operating procedures, forms, and training materials.
• Documents system defects and assists in tests of defects as well as all system enhancements prior to their release to ensure they function per document specification and requirements.
• Performs related work as assigned. Special projects, assignments and other duties as assigned to meet the mission and goals of the department, division and the Texas Workforce Commission.
  
  

What You’ll Earn

• The salary is $3,543.00- $4,833.00 a month ($42,521- $58,000 a year) depending on experience.
• Benefits include medical insurance, sick leave, vacation leave and a variety of retirement plans. Learn more: https://www.ers.texas.gov/Active-Employees/Health-Benefits
• TWC is a Family-Friendly Certified Workplace.
• Benefits to working for Child Care & Early Learning Division – join a passionate and dedicated team that is focused on helping children and families:  increasing access to high quality child care, promoting early learning, and fostering long-term self-sufficiency for families.  The Division also supports family-friendly workplace policies for its employees, and believes in fostering a health work-life balance
  
  

What You Need To Get Hired

• Graduation from an accredited high school or successful completion of GED certification, plus three years of full-time experience in data processing or in positions which provided thorough knowledge of computer equipment or software packages, or experience in systems analysis or computer programming.
• One year (30 semester hours) of accredited college work may be substituted for each year of experience.
  
  

Other Things We’ll Be Looking For

• Practices, principles, and techniques of computer operation and computer software/hardware knowledge.
• Experience in customer service delivery and responding to phone/email inquiries with accurate information in a user-friendly and understandable manner.
• Excellent writing skills and the ability to communicate effectively with a variety of audiences.
• Ability to work effectively as a member of a team.
• Knowledge of child development and early childhood education is preferred.
  
  

A screening questionnaire will be required and will be emailed to the email address provided in the application. An in-basket exercise may be administered as part of the interview.

When Should You Apply/Other Things To Know

• Apply now. This job is posted for 10 days.
• Candidates may be expected to complete a pre-interview questionnaire.
• Apply through WorkInTexas.com or Taleo.
  
  

Veterans

Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

How To Apply

• To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.
• Applicants must be legally authorized to work for ANY employer in the United States. We will not consider applicants that will need sponsorship now or in the future.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
  
  

Primary Location

United States-Texas-Austin

Work Locations

Austin:1117 Trinity St

Job

Computer Support Specialists -Users

Organization

TWC Business Unit

Schedule

Full-time

Employee Status

Regular

Job Type

Standard

Job Level

Manager

Travel

Yes, 10 % of the Time

Job Posting

May 20, 2024, 12:00:00 AM

Work From Home

Yes

Salary : $42,521 - $58,000