Manager (Austin)

Who We Are

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position will have an on-site work schedule at 1117 Trinity St, Austin, Texas.

Who You Are

The ES Regional Manager II is a key leader responsible for the strategic direction, operational management, and staff development of a designated region within the organization. This role oversees a diverse range of workforce development programs and services, ensuring efficient and compliant operations, building strong stakeholder relationships, and collaborating with other divisions to achieve organizational goals.

What You Will Do

The Manager II performs moderately complex (journey-level) managerial work administering the daily operations and activities of a business function, division, or department. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

You Will Be Trusted To

• Provide strategic direction and oversee operations across multiple career offices and/or board areas, ensuring alignment with organizational goals.
• Collaborate with the ISAM to develop and implement regional strategies that support the overall mission and objectives of the organization.
• Ensure that regional operations are efficient, compliant, and meet the needs of the local workforce development system.
• Recruit, hire, and onboard staff across the region to ensure the right talent is in place to meet operational needs.
• Manage PPRs, including setting job standards, conducting performance reviews, and ensuring that staff across all locations meet or exceed expectations.
• Oversee time and leave management across multiple locations, ensuring accurate tracking and compliance with organizational policies.
• Train, develop, and support management teams in each location, fostering a high-quality work environment and consistent service delivery across regions.
• Build and maintain relationships with regional employers, community leaders, government officials, schools, and other organizations to support workforce development.
• Supervise and coordinate efforts of staff across various locations (virtual, remote, in-person), ensuring collaboration among office managers and stakeholders within the region.
• Manage performance metrics, solve region-wide challenges, and analyze data to make informed decisions that enhance overall operations.
• Effectively utilize technology, including Microsoft Office, employment-related software (e.g., [Insert specific software names]), and virtual communication tools, to streamline operations across multiple locations.
• Communicate clearly and professionally, both in writing and speaking, with a focus on regional strategies and public presentations.
• Identify and train Complaint System Representatives (CSRs) to effectively manage complaints, including receiving complaints, conducting investigations, and resolving issues.
• Perform other duties as assigned.
  
  

You Qualify With

• Three years of full-time experience in the development, implementation, or interpretation of policies and procedures in a public or private agency, six months of which must have been in an administrative management or supervisory capacity.
  
  

OR

• Relevant academic credits may be applied toward experience qualifications for this position.
  
  

You Are a Great Fit With

• Minimum of 3 years of proven management experience, demonstrating a strong track record of leading and supervising teams effectively.
• Minimum of 2 years of experience in project management, including successful planning, implementation, and execution of projects within budget and time constraints.
• Minimum of 2 years of experience in budget management, including developing, managing, and monitoring budgets for programs or departments.
• Demonstrated experience in public speaking, presenting to diverse audiences, and effectively communicating complex information.
• Proven experience in strategic planning, specifically within the public sector, including the ability to analyze trends, develop goals, and implement plans to achieve organizational objectives.
• Furthermore, successful candidates will have a strong understanding of the needs and expectations of the customers served by the ISAM department, which include:
• Workforce Boards: Collaborating with and supporting these boards in their efforts to connect job seekers with employment opportunities.
• Career Schools and Colleges: Ensuring the compliance of these institutions with relevant regulations and standards.
• Foreign Labor Employers: Supporting these employers in meeting the requirements for employing foreign workers.
• Employer Services Staff: Providing leadership and guidance to this team as they work to connect employers with qualified job seekers.
  
  

You Gain

• A Family Friendly Certified Workplace.  
• Telecommuting offered from anywhere within the State of Texas 
• Competitive starting salary: $6,281.33/month 
• Defined Retirement Benefit Plan 
• Optional 401(k) and 457 accounts 
• Medical Insurance 
• Paid time off, including time for vacation, sick and family care leave 
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits. 
  
  

TWC may use all available information, including past unemployment claims, to evaluate an applicant’s suitability for the position. Incomplete applications may not be considered. Learn about TWC jobs and benefits at www.texasworkforce.org/twcjobs. Security sensitive position. Criminal background check conducted on final candidate. You must be a Texas resident to work for the Texas Workforce Commission.

Duty involves up to 75% travel within the state of Texas.

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

How To Apply

• To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.
• TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
  
  

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.