Ivanti Neurons Service Manager

Job Location: Tallahassee, FL 32301

Contract

RTR

I, candidate name authorize Texcelvision to submit me for below mentioned position

BG Check

Any issues with criminal background? misdemeanors if any, we need details (type/month/year)

Documents needed - 3 References

Documents required: Form F-Acknowledgment form and Form D-Candidate References form

Job Description:

Job Title: Application Development Analyst (Advanced)

Job#: 1250

General Characteristics:

We are seeking a highly skilled Ivanti Neurons Service Manager Implementation Specialist to lead the successful implementation of Service Manager Support. The ideal candidate will have an proven track record of Implementing Ivanti Neurons Service Manager solutions. The role will be instrumental in ensuring a smooth transition to Ivanti Neurons and optimizing its capabilities to meet the unique needs of our IT environment.

Experience:

A minimum of 3-5 years of programming/systems analysis experience with emphasis in applications and systems architectural design and development, database and middleware technologies.

Position Responsibilities:

The consultant's responsibilities include, but are not limited to the following:

• Oversee the entire implementation process of Ivanti Neurons Service Manager, ensuring adherence to project timelines and budgets.
• Demonstrate expertise in implementing Ivanti Neurons Service Manager solutions within the financial services industry, understanding the specific requirements and challenges of this sector.
• Service Manager Configuration: Configure Ivanti Neurons Service Manager to align with our client's IT processes, policies and best practices.
• Business requirements Gathering: Collaborate with business partners to identify service request ideas, gather requirements and prioritize implementation efforts.
• Technical Coordination: Work closely with development, DBA, core, networking, infrastructure, RPA, digital banking and facilities teams to ensure seamless integration and optimization of Ivanti Neurons Service Manager.
• Create incident categories, define analyst teams, and establish effective incident workflows.
• Request Management: Develop request offering categories, verify request and incident workflows and ensure proper email communication and SLA adherence.
• Implement security measures to restrict access to Ivanti Neurons Service Manager within the client's network and ensure compliance with industry regulations.
• Create user facing documentation for common issues, analyst documentation for assigning and completing requests/incidents and review existing documentation.
• Verify the effectiveness of problem management and incident linking processes.
• Ensure accurate asset linking when creating incidents.
• Enhance the user experience by creating forms for helpdesk agents, ensuring correct location imports, and addressing issues with active service request visibility and request completion notifications.

Preferred Abilities and Knowledge:

• Ability to exercise independent judgement
• Knowledge of Lottery Systems preferred
• Working knowledge of data processing principles and terminology
• Ability to organize and prioritize tasks
• Ability to keep immediate supervisor informed of pertinent information relating to job responsibilities
• Proven experience implementing Ivanti Neurons Service Manager solutions, with atleast one successful implementation in financial institution
• Strong understanding of IT service management best practices and frameworks (ITIL, ITSM)
• Technical proficiency in Ivanti Neurons Service Manager, including configuration, customization, integration with other IT Systems.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.

Additional Preferred Qualifications:

Experience implementing other Ivanti Neurons components (ITAM, Asset Management).

Knowledge of financial services industry regulations and compliance requirements.

Certification in Ivanti Neurons Service Manager or ITIL.

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