Service Desk Technician (Only W2 & 100% Onsite)

Location: W Parmer Ln and Mopac Expressway, Austin, TX

Work Mode: 100% Onsite

May require occasional travel to different office locations for IT setup and troubleshooting."

Working Hours: 08:00 AM to 05:00 PM (30 min lunch)

Project Duration: 12 month contract to hire

RTR

I, candidate name authorize Texcelvision to submit me for below mentioned position

BG Check

1.Any issues with criminal background?

2.Any Misdemeanors? If yes, please give details (month/year/type)

3.Do you owe any Tolls to Harris County Toll Road?

4.Do you owe any taxes Harris County?

5.Given an offer how soon you can start

Documents Needed: 3 references

Candidate Expectations:

Required Education: High school diploma or equivalent (additional certifications or degrees are a plus)

Required Certification: Certifications Such as CompTIA A , Network , or equivalent are a plus

On-Call Requirement: Hired candidates will be required to be on-call for one week every 8 weeks.

On-Call Support:
There is one week of on-call support after every 8 weeks.
During the on-call week, you will work your regular 8-hour shift from 8:00 AM to 5:00 PM and be available for call from 5pm to 7am.

Inventory/Field Technician (290 & Tidwell location only)

Knowledge of networking principles, hardware, and software configurations

Inventory Management Software Knowledge

Communicate effectively with team members, customers, and management.

ESSENTIAL SKILLS REQUIRED:

1. Ticketing System & Inventory Management:

Utilize and maintain the ticketing system (Cherwell) for tracking IT requests, ensuring timely responses and proper ticket assignment.

Maintain accurate inventory records of IT equipment, including computers, peripherals, and media devices.

2. Meeting Room & Media Device Installation:

Install, set up, and troubleshoot media devices such as TVs, soundbars, ClickShare systems, and small PCs mounted behind TVs.

Ensure proper connectivity and functionality of installed devices for seamless user experience.

3. Network Cable Installation & Troubleshooting:

Run, install, and troubleshoot network cables for optimal connectivity.

Work with IT teams to ensure proper network configurations and resolve connectivity issues.

4. Office Moves & IT Setup:

Assist employees with office moves, ensuring their IT equipment is properly relocated and set up.

Set up and configure workstations, monitors, docking stations, and other peripherals as required.

5. Computer & Software Support:

Provide technical support for hardware and software issues, particularly related to inventory management and end-user equipment.

Install and configure business software and maintain IT assets as per company policies.

6. Telephony & Communication Setup:

Install and set up office phones, ensuring proper connectivity and functionality.

Troubleshoot phone-related issues as needed.

7. New Facility IT Setup:

Assist in setting up IT infrastructure and end-user equipment in new facilities.

Ensure proper installation of network connections, workstations, and media equipment.

8. Network Fundamentals:

• Understand and assist with network configurations, including LAN setups and firewall rule management.
• Collaborate with IT team to maintain secure and stable network operations.

9. Documentation & Knowledge Sharing:

Create detailed service documentation and procedural guides to improve service desk efficiency.

Share knowledge with team members to enhance problem-solving capabilities.

10. Additional IT Support Responsibilities:

Proactively identify and resolve IT issues, ensuring minimal disruption to business operations.

Willingly take on additional responsibilities to support the IT department's objectives.

Work in a fast-paced environment, effectively multitasking between different tasks and priorities.

Qualifications & Skills:

Technical Skills:

Hands-on experience with IT hardware, networking, and software troubleshooting.

Proficiency in using and managing ticketing systems (Cherwell preferred).

Familiarity with media device installations, network cabling, and IT inventory management.

Understanding of LAN fundamentals and firewall rules.

Soft Skills:

Strong problem-solving abilities and attention to detail.

Excellent communication and interpersonal skills to assist employees effectively.

Ability to work independently and as part of a team.

Strong multitasking and organizational skills.

Education & Experience:

1-3 years of experience in IT support, field technician roles, or related experience.

Certifications such as CompTIA A , Network , or equivalent are a plus.

Work Environment & Physical Requirements:

Ability to lift and transport IT equipment (up to 50 lbs).

Comfortable working in an on-site, hands-on IT support role.

May require occasional travel to different office locations for IT setup and troubleshooting."