What are the responsibilities and job description for the Technical Writer (Required Education Industry experience) position at TexcelVision Inc.?
Job Details
Respond by: 05/01/2025
Rate: DOE
Type: Contract
Work Mode: Remote
Please respond with resume and 3 references preferably supervisor (name, title, company, email, phone number)
Background Check will be performed if a candidate is selected for placement and will have to be passed'
Job Description
Technical Documentation (External):
- Create comprehensive and clear technical documentation for end users.
- Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
- Collaborate closely with the Product Owner team to gather necessary information.
- Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates.
Customer Outreach:
- Assist the Product Owner team with outreach to customers during peak Data Submission periods.
- Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers.
- Present outreach findings to the Product Owner team, management, and division leadership.
- Maintain regular communication with customers to understand their needs and concerns.
Best Practice Documentation (Internal):
- Research industry best practices for documenting internal processes and procedures for the Jira application. Analyze current methods to pinpoint areas for improvement.
- Propose, document, and implement these methods to improve the Product Owner team efficiency and usability for future projects and initiatives.
- Train and support team members on the new practices, creating internal documentation to ensure proficiency.
| Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | ||
| Years | Required/Preferred | Experience |
| 8 | Required | Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation. |
| 8 | Required | Software Documentation: Familiarity with documenting software issues, release notes, and technical guides |
| 8 | Required | Jira: Experience with Jira or similar application life-cycle management tools |
| 8 | Required | Collaboration: Strong ability to work closely with cross-functional teams |
| 8 | Required | Communication: Excellent communication skills to effectively work with cross-functional teams |
| 8 | Required | Customer Service: Experience in customer service, with strong communication skills. |
| 8 | Required | Attention to Detail: High level of accuracy and attention to detail in all documentation tasks. |
| 8 | Required | Training and Support: Experience in training other team members. |
| 8 | Preferred | Student Data System (TSDS): Experience working with the SDS and its data collections. |
