What are the responsibilities and job description for the Help desk technician position at Texcelvision?
Respond by : 11 / 22 / 24
Rate : DOE
Type : Contract
Work Mode : 100% onsite
Preference will be given to candidates who meet all preferred skills and have public sector experience
Background Check will be performed if a candidate is selected for placement and will have to be passed'
Job Description
Support staff to help augment agency employees at IT Help Service Desk.
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements :
Candidates that do not meet or exceed the minimum stated requirements (skills / experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required / Preferred
Experience
Required
Experience in help desk support . Understanding of ITSM practices & working knowledge of help desk software / databases / remote control.
Receive calls / inquiries, provide support, document incidents / remedies . Translate tech knowledge into actionable direction
III. TERMS OF SERVICE
Services are expected to start 11 / 25 / 2024 and are expected to complete by a date to be determined . Total estimated hours per Candidate shall not exceed 900 hours.
This service may be amended, renewed, and / or extended providing both parties agree to do so in writing.
Last updated : 2024-11-20
