What are the responsibilities and job description for the Customer Support Specialist position at TEXT2DRIVE?
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industrys favorite provider of repair shop technology.
Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. Were out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, were reaching your goals faster than ever.
Being a Veep comes with more than a comprehensive benefits packageour biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
Our Text2Drive product provides a communications platform for car dealerships and their customers. Our platform is built on customer interaction and feedback so we're always cooking up new features for our team to learn about.
The Customer Support Representative requires telephone skills, attention to detail, and a helpful attitude with our users. Although we work with car dealerships, knowledge of cars is not a requirement.
Essential Duties & Responsibilities:
- Intake and resolve basic support requests/calls/emails
- Document cases within the assigned CRM
- Provide internal support to Customer Success Managers
- Update Coupon Widgets
- Complete Data Audits
- Must be able to work 11am - 7pm
Knowledge, Skills & Abilities:
- 0 - 2 years of experience in customer service role.
- Ability to flourish in a multi-tasking environment
- Ability to work both independently and in collaborative team settings, taking ownership of assigned tasks
- Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels
- Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
- Proficiency in Microsoft Word and Excel
- Experienced with PC or Mac; must not be a technical expert but must grasp technical concepts
- Well-organized, detail-oriented and proactive in following tasks through to completion
- Comfortable in taking on new challenges that arise and flexible with shifting duties and responsibilities
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.