Client Success Manager - Marketing/SEO Agency

Textbroker is seeking a Client Success Manager who is passionate about building relationships and delivering high-quality services to our clients. As the face of the company, you will coordinate with your clients to ensure that project deadlines and budgets are met. In this role, you will demonstrate exceptional adaptability, tailoring your approach to effectively communicate and deliver solutions that resonate with each unique client.

Responsibilities 

• Conduct monthly calls with each of your clients where you review budgets, KPIs, and overall results.
• Manage the client relationship through effective communication, problem-solving, and responding to requests.
• Maintain accurate records of meetings, decisions, and subsequent actions.
• Ensure that project deadlines and budgets are met, communicating and seeking approval of any changes to these.
• Identify ways to upsell and cross-sell opportunities to grow client accounts through new business opportunities.
• Address and de-escalate any issues that may arise. Use client empathy to develop solutions that benefit the long-term relationship of the client and Textbroker.
• Understand and work with evolving organizational concepts and tools, such as CRMs and PMI toolsets, and maintain SOP standards and procedures to optimize workflow.
• Monitor and analyze the performance of AI-generated content, making data-driven adjustments to optimize engagement, conversion rates, and overall effectiveness.
• Stay current with the latest AI and content marketing trends and technologies, exploring new ways to apply AI to client projects.

Experience & Education

• High school diploma or equivalent (College education preferred)

• 1-year experience minimum in an account manager or similar type of customer service role is a MUST
• Experience or familiarity with digital marketing is a plus
• Experience working with SEO is a HUGE PLUS
• Experience working with MS Office products and Google Docs
• Organized, with strong attention to detail and time management skills
• Excellent communicator, both verbally and in writing
• Persuasive, able to sell work and ideas, and respond positively to feedback
• Ability to solve problems and adapt to a variety of clients
• Able to juggle competing demands from clients and the agency

Who We Are:

With over 20 years of experience, Textbroker International LLC is one of the largest global content marketplaces, offering custom content writing and translations, along with related services, to over 80,000 customers worldwide. With AI solutions rapidly changing the Content Marketing landscape, we are committed to supporting our clients in their content automation efforts. At the same time, we can protect our clients from AI if that is their chosen direction. We also support the second content megatrend of Expert Content by leveraging our expert writer network and utilizing our sourcing skills to search for and engage expert-level writers for our customers.

We offer a casual and fun work environment, a flexible schedule with the option to work from home on Mondays and Fridays, Paid Vacation Days, 8 Paid Holidays, Health Benefits, and more!

Textbroker is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state or local laws.