What are the responsibilities and job description for the Area Service Manager position at Textile Company?

Job Description

Essential Duties and Responsibilities :

Manage three Branch Managers, three Service Supervisors, and 15 Service Representatives
Travel to between the Dayton, Cincinnati, and Columbus to work with staff and visit customers
Oversee all activities connected with customer service and retention including renewal agreement negotiation
Maintain profitability and material control of routes
Manage revenue and growth from the current customer base
Member recruitment, development, and awareness
Maintain budget for the entire Service department
Complete route assignment for new customers and re-routing to achieve maximum route efficiency
Oversee Service department safety participation
Ensure proper maintenance of fleet
Back up for all positions within Service department as needed
Typical work week of 45-55 hours
Other duties as assigned by the General Manager

Qualifications and Requirements :

Excellent communication skills, both written and oral

Special attention to detail and accuracy

Ability to manage responsibilities and team members with multiple tasks at the same time

Self-motivated and structured

Excellent conflict resolution skills

Strong people skills as you will communicate with members at all levels of the organization

Assertive and tactful

Excellent problem solving ability

Strong negotiation skills

Ability to focus on building and maintaining relationships with customers

Maintain active DOT physical

Education, Training, and Experience :

Bachelor’s degree in related field is preferred

Experience in customer service or operations management required

Computer literacy

Proficient in Microsoft Office, especially Excel, Word, and Outlook

Experience working with a diverse group of individuals

Experience developing and adhering to a budget and capital expenditures

Apply for this job

Receive alerts for other Area Service Manager job openings

Not the job you're looking for? Here are some other Area Service Manager jobs in the Dayton, OH area that may be a better fit.

Dayton Area School Consortium, Dayton, OH

Area Service Manager