What are the responsibilities and job description for the Product Operations Lead, Core Experience position at TextNow?
We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.
Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.
We are looking for a skilled and proactive individual to join our Core Experience team as a Product Operations Lead, Core Experience team member. This role focuses on supporting the production experience for our Calling, Messaging, and Phone Numbers services. You will help ensure operational excellence while driving impact across multiple functional areas.
What You'll Do
- Manage and optimize operational processes related to downstream and upstream Communication platforms, products and services
- Own and enhance KPI monitoring, data integrity, and reporting to ensure services meet performance benchmarks
- Lead proactive evaluation of KPI trends and impact
- Develop and maintainvendor and Product support dashboards that report on the health of the business to surface actionable trends and insights to our internal teams and cross-functional partners
- Collaborate with product, engineering, and customer support teams to diagnose and resolve operational issues
- Build scalable workflows to address recurring operational needs, improving efficiency and reliability
- Act as the primary point of contact for third-party vendors and monitor service agreements for reliability and cost-effectiveness
- Coordinate cross-functional responses to critical incidents affecting core services
- Provide input on operational tooling and dashboards to improve visibility into service health and usage metrics
- Lead initiatives to identify cost-saving opportunities across the operational ecosystem
Who You Are
More about TextNow...
Our Values :
Benefits, Culture, & More :
Diversity and Inclusion :
At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great.
TextNow Candidate Policy
By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy
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