What are the responsibilities and job description for the Aftermarket Director GSE position at Textron Specialized Vehicles?
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
Education: Bachelor’s degree in Business, Engineering, Finance, Social Science, or related field required
Years of Experience: 10 plus years of progressive leadership experience required.
Software Knowledge: SAP, Salesforce, Microsoft applications
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex, genetic information or any other characteristic protected by law.
Recruiting Company
Textron Specialized Vehicles
Primary Location
US-Georgia-Cartersville
Job Field
Product Support
Schedule
Full-time
Job Level
Manager with Direct Reports
Job Type
Experienced
Shift
First Shift
Relocation
Available
Job Posting
03/06/2025, 9:28:52 AM
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
- Lead the aftermarket service, warranty, vendor recovery and parts and sales team to exceed internal and external customer expectations to achieve department goals (revenue, NOP, etc.)
- Work in cross functional teams with legal, engineering and product management on product related issues in the field including quality concerns and product recalls.
- Record and monitor all claims and parts orders to ensure delivery of damaged or shorted parts to customers in a timely manner and review returned warranty parts to determine trends or patterns to better forecast warranty demands.
- Identify and implement process improvement opportunities and create solutions to facilitate a superior customer experience while acting as the customer service primary point of contact.
- Manage Aftermarket operational and strategic planning, including business requirements, project planning and organizing and negotiating the allocation of resources.
- Foster talent development by supporting career path planning, management of performance objectives,
Education: Bachelor’s degree in Business, Engineering, Finance, Social Science, or related field required
Years of Experience: 10 plus years of progressive leadership experience required.
Software Knowledge: SAP, Salesforce, Microsoft applications
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex, genetic information or any other characteristic protected by law.
Recruiting Company
Textron Specialized Vehicles
Primary Location
US-Georgia-Cartersville
Job Field
Product Support
Schedule
Full-time
Job Level
Manager with Direct Reports
Job Type
Experienced
Shift
First Shift
Relocation
Available
Job Posting
03/06/2025, 9:28:52 AM
