What are the responsibilities and job description for the Assoc Customer Experience Mgr position at Textron Specialized Vehicles?
Assoc Customer Experience Mgr
Description
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
- Act as single point of contact for used cars and direct support for assigned territory accounts.
- Collaboration with Customer Experience Managers (CEM) and Regional Sales Manager (RSM) on accuracy of sales proposals to ensure trades are processed correctly.
- Resolve disputes with RSM & CEM RSM on customer account resolutions to include missing trades, terminations, and billing.
- Participate in monthly Inventory Reconciliations within the assigned territory to ensure accuracy of used cars in our inventory
- Data Entry into SAP and Salesforce regarding sales, termination, and lost business. To include entering Used Car vehicle orders into SAP for invoicing to end customer
- Collaborate with customers to include Logistics and freight carriers to obtain proper documentation for movement of vehicles.
- Provide accurate and timely information to applicable parties regarding order status.
- Maximize customer satisfaction through routine communication and exceptional service.
- Contribute to a culture of respect, dignity, and inclusion, where everyone feels heard and understood, empowered, and valued.
Qualifications
Education: Bachelor's degree in Business Administration or related field required
Years of Experience: 0-2 years of experience required
Software Knowledge: Microsoft Office suite required, SAP and Salesforce experience preferred
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Georgia-Augusta
Job Function: Sales
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 04/25/2025, 8:17:43 PM
Job Number: 332139
