What are the responsibilities and job description for the Customer Experience Manager position at Textron Specialized Vehicles?
Customer Experience Manager
Description
Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation
vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support
equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in
environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting
preserves.
Responsibilities:
- Execute the full product order lifecycle including order placement, production, shipment, delivery, and
cash collection of Golf and PTV products.
- Serve as the voice of the customer while making decisions related to prioritization and organization of the order-to-cash process.
- Act as single point of contact and direct support for assigned territory accounts.
- Communicate with cross-functional teams to influence business decisions that impact customer demands and the order-to-cash process.
- Provide accurate and timely information to applicable parties regarding order status.
- Manage, maintain, and organize 100 orders per month in various stages of the order-to-cash process.
- Maximize customer satisfaction through routine communication and exceptional service
Qualifications
- Education: Bachelor's degree in Business Administration, Sales, or related field required
- Years of Experience: P1- 0 years of experience required/ P2- 2 or more years of experience required
- Software Knowledge: Excel, Microsoft Office, SAP, Salesforce preferred
- Customer facing experience preferred
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
Recruiting Company: Textron Specialized Vehicles
Primary Location: US-Georgia-Augusta
Job Function: Sales
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Standard
Shift: First Shift
Job Posting: 02/06/2025, 11:50:15 AM
Job Number: 330300
