Parts Manager

We are seeking a skilled and experienced Parts Manager to oversee our parts department, ensuring efficient operations and exceptional customer service. The ideal candidate will be the point person for all departmental needs, handling customer complaints, and leading the customer service team.

Responsibilities:

• Point Person for all of the department needs, ensuring smooth and efficient operations
• Handle/Managing customer complaints in a timely and professional manner
• Lead and manage the Customer Service Rep team, ensuring high standards of service
• Ensure all customer emails, voicemails, and needs are addressed promptly and effectively
• Ensure inventory levels are maintained accurately
• Ensure the team is organized and following all Standard Operating Procedures (SOP’s)
• Manage personnel, including coaching, hiring, and terminating as needed, to maintain a high-performing team.

Skills:

• Sound knowledge and understanding of Inventory
• Organization
• Proficient Computer Skills
• Excel and Google Suites (Google Sheets, Docs and Drive)
• Multitask
• Ability to Lead and delegate
• Time Management
• Recognize SOP changes that are needed
• Ability to make decisions and solve problems quickly

If you possess the required skills and are looking to advance your career as a Parts Manager, we encourage you to apply.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Management: 1 year (Preferred)
• Google Suite: 1 year (Required)
• Microsoft Office: 1 year (Required)
• Inventory control: 1 year (Preferred)

Work Location: In person