What are the responsibilities and job description for the Ticket Operations/Service Coordinator position at TFL?
Full-Time. Must be available to work a flexible schedule with a weekend rotation, holidays and varying hours.
Reports To: Senior Vice President of Operations/Sr. Manager of Operations/Customer Service
Job Summary
The Ticket Operations/Service Coordinator is an important member of #teamTFL, responsible for ensuring an exceptional customer experience and operational excellence. This position involves managing ticket orders, optimizing inventory processes and assisting customers while contributing to company goals in a dynamic, fast-paced environment. The ideal candidate is detail-oriented, self-motivated and passionate about sports and live entertainment.
Responsibilities
- Provide best-in-class service to retail and marketplace customers, assisting with ticket access and resolving inquiries through various communication channels
- Generate revenue by managing customer sales via email, telephone and in-person interactions
- Collaborate with marketplace representatives (e.g., StubHub, Vivid Seats, SeatGeek) to resolve ticket order issues and ensure seamless transactions
- Monitor and respond to critical emails to ensure orders are processed accurately and on time
- Utilize internal and external technology platforms to process and fulfill orders, sync accounts and manage ticket inventory
- Input and manage ticket inventory in the Point-of-Sale system and process from-public ticket purchases, including sales submissions and offers
- Communicate active promotions, discounts and offers to customers to drive sales and enhance customer satisfaction
- Actively contribute ideas and suggest process improvements to management and peers
- Ensure day-to-day business processes and functions run smoothly, meeting department and company objectives
Qualifications
- Bachelor’s degree in Sports Management or a related field preferred
- Previous experience or internships in ticketing, sports or live entertainment strongly preferred
- Retail, travel, event or sports industry experience considered a plus
- Excellent verbal and written communication skills
- Strong organizational skills, attention to detail and the ability to multi-task effectively
- Self-motivated and capable of working independently or as part of a team
- Thrives under pressure in a fast-paced, dynamic environment
- Passion for sports and/or live entertainment
Company Benefits
- Competitive salary
- Discretionary performance bonuses
- 401(k) with company match
- Unlimited vacation
- Medical/Dental/Vision insurance
- Long-term and short-term disability
- Life insurance
- Paid maternity leave
Company Perks
- $1,000 employee ticket credit
- Employee referral program
- Casual dress code
- Company outings to local live events, including Suite tickets to Kansas City’s premier events
- Company kitchen including complimentary breakfast, lunch, snacks and drinks for employees daily
