What are the responsibilities and job description for the Dispatcher position at TForce Logistics?
SHIFT
Tuesday-Saturday - 11-8 or 12-9pm
RESPONSIBILITIES
· Dispatch and monitoring 30 drivers.
· Verify the total number of drivers working each day and recommend if additional drivers are required.
· Confirm the completion of calls.
· Respond within 10 minutes to any callbacks, messages, or cancellations.
· Encourage and motivate all drivers to meet maximum potential while maintaining delivery time specifications.
· Maintain professionalism, respect, fairness, and dignity in all driver relationships.
· Orientation and motivation as required relating to the drivers.
· Recognize and prioritize—alert for immediate dispatch.
· Identify and ensure all customers are given 100% performance on deliveries.
· Ensure on-time work completion and prompt pick-up in accordance with established standards of service.
· Provide assistance to other dispatch boards.
· Provide assistance to distribution as well as other departments.
· Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.
· Perform 35-40% general warehouse duties including loading/unloading, sortation, etc.
· Other duties as assigned.
REQUIREMENTS
· High School graduate or GED required.
· Some college hours desired.
· Must possess excellent knowledge of the city and suburb being dispatched.
· Minimum two years’ experience in the courier industry.
· Must possess outstanding verbal communication skills.
· Must possess excellent interpersonal skills.
· Must possess the ability to work under pressure.
· Must possess a minimum of 6 months of computer skills.
· Must possess the ability to exercise good judgement.
· Must be able to lift more than 25lbs.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
