What are the responsibilities and job description for the Dispatcher position at TForce Logistics?
GENERAL DESCRIPTION
The Dispatch position is responsible for the daily pick up and delivery coordination of customer’s service requests to drivers.
PRIMARY RESPONSIBILITIES
- Verify the total number of drivers working each day and recommend if additional drivers are required.
- Confirm the completion of calls.
- Respond within 10 minutes to any callbacks, messages or cancellations.
- Recognize and prioritize—alert for immediate dispatch.
- Identify and ensure all customers are given 100% performance on deliveries.
- Ensure on-time work completion and prompt pick-up in accordance with established standards of service.
- Provide Dispatch Supervisor/Operations Management with information on equipment failures and problems.
- Other duties as required.
EDUCATION REQUIREMENTS
- High School graduate or GED required.
EXPERIENCE REQUIREMENTS
- Must possess reasonable knowledge of cities and distances.
- Must possess outstanding verbal communications and interpersonal skills.
SKILLS AND ABILITIES REQUIREMENTS
- Must possess the ability to work under pressure.
- Must possess basic knowledge of computer skills.
- Must possess the ability to exercise good judgement.
PHYSICAL REQUIREMENTS
- Must be able to lift more than 25lbs.
The above job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Weekend availability
Work Location: In person
Salary : $32,700 - $41,300
