What are the responsibilities and job description for the High-End Client Support Manager position at TGG?
About Our Company
TGG is a leader in high-end home AV integration solutions, serving ultra-high-net-worth clients across the globe.
Job Summary
We are seeking a highly organized and detail-oriented AV Project Support Specialist to join our team. The ideal candidate will have experience in the AV industry, fleet and inventory management, and high-end client service.
The successful candidate will be responsible for managing fleet logistics, overseeing warehouse-related administrative tasks, and acting as a liaison between the client service department and high-end clientele.
Key Responsibilities:
- Manage fleet logistics, including vehicle registrations, accident coordination, and maintenance.
- Oversee warehouse-related administrative tasks, including reconciling equipment at the end of projects.
- Act as a liaison between the client service department and high-end clientele, ensuring seamless service delivery.
- Handle urgent client requests, including last-minute troubleshooting before major events.
Required Qualifications:
- Minimum of 3 years' experience in an administrative or operations role, ideally in AV integration, construction, or a similar field.
- Basic understanding of audio-visual equipment and technology, including major manufacturers and equipment pairings.
- Experience managing contracts, invoices, and project documentation.
- Fleet and asset management experience (company vehicles, warehouse inventory, and equipment tracking).
- Strong skills in Microsoft Office Suite, especially Excel.
