Referral Coordinator

About Us

Greenbrook Medical is on a mission to improve the health and well-being of seniors across the nation. We provide our patients with a high-touch, personalized primary care experience, including 24/7 access to your physicians, care coordination services, and more. After launching in 2021, we've successfully bootstrapped our first market in Florida with 3 brick and mortar clinics. Now, we've launched a joint venture with Tampa General Hospital to proliferate our model across Tampa Bay. We're building a team to scale that partnership and create the playbook to launch more partnerships beyond Tampa Bay. Come join our lean, entrepreneurial and passionate team.

About the Role

We are seeking a detail-oriented and organized Referral Coordinator to join our team. The Referral Coordinator will be responsible for managing the referral process from start to finish, ensuring timely communication between patients, providers, and insurance companies. This role will also support the clinical team by fostering meaningful relationships with patients and their families and caring for our patients in a hands-on and personalized way. Reporting to the Center Manager, this role offers the opportunity to take on more responsibility as we grow.

Location: Hudson, FL clinic

This position may require some local travel to assist in covering other centers.

Office Hours: Monday through Friday, 8am - 5pm

Key Responsibilities

Referral Management:

• Manage the referral process by sending referrals to specialist clinics, ensuring all information is accurate and complete before submission.
• Verify patient eligibility and insurance coverage, and act as the main point of contact for patients, providers, and insurance companies regarding referral status and concerns.
• Schedule appointments, provide clear instructions to patients, and follow up with medical offices, insurance companies, and patients to ensure timely handling of referrals and record collection.
• Track referral progress, including approvals, denials, and appointments, and assist in coordinating medical records and documentation as needed.

Patient Care:

• Take and record vital signs, medical histories, and medication lists.
• Prepare patients for examination.

Administrative Duties:

• Manage patient records and ensure accurate documentation in the EMR system.
• Coordinate scheduling and follow-up appointments to optimize patient care.
• Respond to patient inquiries promptly and professionally, offering concierge-level support.

Clinical Support:

• Administer medications, injections, and other treatments as directed by the provider.
• Conduct basic laboratory tests and perform blood draws.
• Administer EKG's and PFT's.

Team Collaboration:

• Partner with providers and other staff to create seamless patient experiences.
• Contribute to care team discussions to enhance patient outcomes.
• Maintain a patient-centered mindset while upholding clinic standards of care.

About You

• Experience:
• • 3 years of experience as a medical assistant, ideally in a primary care setting.
  • 2 years handling referrals from primary care to specialist offices.
• Certification: Medical Assistant Certification is preferred.
• Skills:
• • Strong communication and interpersonal skills to build trust with patients and team members.
  • Ability to multitask, work independently, prioritize, and work effectively in a fast-paced environment.
  • Compassionate and patient-focused with a genuine desire to improve senior citizens' health outcomes.
  • Collaborative mindset with a willingness to learn and grow.
  • High attention to detail and commitment to excellence.
  • Demonstrates composure, focus, and professionalism in high-pressure or fast-paced situations, effectively managing stress while maintaining quality and efficiency.
  • English/Spanish language skills preferred.
• Values: You embody our core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

Why You Should be Excited

• Innovation: Be part of an innovative clinic setting the standard for senior-focused primary care. Work in a supportive, patient-first environment that values quality care.
• Impact: Be part of a mission-driven team focused on transforming healthcare for underserved seniors.
• Growth: Expand your skill set with hands-on experience in patient care, back and front office and administrative support.
• Compensation: Competitive base rate and performance-based bonus, paid time off, monthly benefits stipend and 401K.

Our Selection Process

Our selection process typically includes an online application, short phone interview and writing sample, second round interview, values interview, clinic walk-through, and reference check.

Equal Employment Opportunity and Commitment to Diversity

At Greenbrook Medical, we believe the only way we accomplish our mission is by building the best team in healthcare. We do this through a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.

We will extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws. We encourage all who share our mission to apply. Greenbrook Medical will provide reasonable accommodations during the recruitment process. If you need additional accommodations or assistance, do not hesitate to contact our People team at recruiting@greenbrookmedical.com.