What are the responsibilities and job description for the Front Office Medical Receptionist position at TGH Urgent Care powered by Fast Track?
Description
About the position:
The Medical Receptionist is the first initial point of contact for each patient that visits the clinic. The Medical Receptionist undertakes all receptionist and clerical duties at the front desk of our main entrance of the clinic.
Apply today to join our talented and experienced team of Medical Receptionists who deliver exceptional healthcare services under the direct supervision of our providers.
A few highlights of what we offer:
Health benefits (vision, dental, long- and short-term disability) 401k, PTO, mileage program for travel, and development and training opportunities. Working with an engaged team and recognition of positive efforts and exceptional work.
Clinics within the East region that applicants will need to be comfortable commuting to and working at based on business needs: Riverview, Apollo Beach, Fish Hawk, Sun City Center, and Brandon.
Requirements
Position Responsibilities:
- Greet patients and visitors in a courteous and friendly manner
- Demonstrate empathetic and superior communication skills
- Display outstanding customer service and patient care
- Provide prompt communication/updates to patients
- Assist patients with required patient forms
- Verify patient demographics and insurance benefits
- Perform billing and bookkeeping functions including collecting cash payments, posting and balancing daily sheets of transactions, and bank deposits
- Maintain accurate and up-to-date electronic medical records
- Actively answer phone calls timely and in a professional and friendly manner using provided guidelines
- Assist team members as needed/requested
- Present a positive and team orientated attitude
- Effectively act as a liaison between patients and providers
- Ability to multi-task in a fast-paced environment
- Understand order of urgency and time management
- Ability to follow established office routines and policies
- Understand and follow the ethics of confidentiality/HIPAA laws
- Mentally alert and focused to engage with team and patients needs
- Present a patient, courteous, neat, and approachable demeanor
- Complete required trainings as assigned by the organization
- Complete other duties as assigned
- Regularly interacts with providers/team members/patients via face to face or electronically
Position Must Haves:
- Minimum of 1 years of proven experience as receptionist, customer service representative or relevant position, required
- Strong interpersonal skills and ability to effectively communicate with all levels of the organization
- Outstanding customer service focus
- Attentive to the clinic environment and patients
- Flexibility and adaptability to meet organization’s
- Effective problem-solving skills
- Fast learner with general understanding of medical terminology and ethics of confidentiality/ HIPAA laws.
- Proficient working with technology and various platforms to accomplish work tasks
Education Requirements:
- High School Diploma or equivalent, required
- Proficient working knowledge of multiple healthcare computer platforms
- Knowledge of EMR systems i.e. (eClinicalWorks) or EPIC, strongly preferred
- Working knowledge of medical terminology, required
- CPR/BLS, preferred
Work Environment:
- This job operates in a professional medical office environment
- This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
- On-site position
- Sedentary, sitting for extended periods of time
- Ability to move supplies and office equipment (up to 20 pds)
- Frequent use of working on a computer to complete assigned work tasks
- Regularly interacts with providers/team members/patients via face to face or electronically
- Consistent use of technology platforms throughout shift to complete assigned work tasks
Work Schedule and Travel:
- Typical Work Schedule: 40-hour work week Sunday through Saturday with 3 x 12-hour shifts and 1 x 6-hour shift
- Every other weekend required
- Overtime hour availability based on patient volume and clinic needs
- Regional staffing requires travel within region. Travel outside region may be required based on volumes and clinic needs
- Mileage program available for eligible movement
- May require traveling to clinic locations outside preferred region during training
You will enjoy working with the team if you:
- Thrives working in fast-paced and high growth environments
- Has a passion for helping people and working with a servant’s heart
- An eye for detail to improve and provide feedback
- Enjoys meaningful work that truly impacts people lives
- Agile with the ability to adapt in a sometimes-ever-changing environment
- Strives to improve the patient experience
- Exceptional work ethic
- Creates a positive work environment that impacts with the team and organization
About the Organization:
Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We’re here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You’d be a great fit for TGH Urgent Care if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community.
As part of the hiring process: a background and drug screen will need to be successfully completed.
