What are the responsibilities and job description for the Host - Wilmington position at TGI Friday's/Atlanic Coast Dining?
Host
We are looking for a Host, or Greeter, who will be responsible for welcoming guests to the restaurant and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls. Ultimately, you will ensure our daily operations run smoothly and our guests have a pleasant dining experience.
Duties/Responsibilities (including but not limited to the following):
- Greeting customers as they walk into the restaurant
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Inform guests of current promotions and ensure a smooth handoff to service staff
- Observe guests needs throughout dining experience to ensure they receive high quality service
- Providing customers with menus and answering any initial questions they may have
- Optimizing seating at different tables to ensure even workload for wait staff
- Answering phones and scheduling reservations with large parties
- Perform general cleaning duties throughout shift and at closing
Skills/Qualifications:
- High school diploma or GED
- Prior customer service experience in the hospitality industry a plus
- Positive attitude and interpersonal skills
- Good communication skills and phone etiquette
- Flexibility when working alternating shifts
- Ability to stand for long periods of time
- Must walk and stand during the entire shift
- Must be able to read and write English
- Must be able to hear well in an environment with loud background noise
Health & Safety Precautions:
At TGI Fridays we strive to operate a safe and sanitary environment for both staff and guests alike, therefore all team members must abide by company mandated health guidelines, protocols and requirements.
Additional Information:
Benefits (*only full-time employees, waiting period may apply)
- Health Insurance
- Vision Insurance
- Paid time off
- 401K
- 401K matching
- Employee discount